Branch Manager

Mariner Finance • South Daytona, FL

2d • Onsite

About The Position

The Branch Manager leads branch lending and customer service operations at Mariner Finance. The role exercises lending authority, manages existing accounts, works toward sales and delinquency targets, coaches staff, develops local business relationships, oversees branch controls and expenses, and addresses customer and employee inquiries. The manager also participates in hiring and professional development and may perform additional customer-service and administrative functions as needed.

The position must be performed at the assigned branch location, except in emergencies as determined by the company. The schedule is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday hours are required seasonally and as business needs require. The company may change the schedule to meet business needs, and hours depend on the business hours of the time zone served.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study. Additional applicable experience may substitute for supervisory experience.
• A bachelor's degree in a discipline such as Business, Accounting, Finance, Administration, or Economics, or military rank of E-4, W1, or O1 and above. Additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, knowledge of financial services programs, and the ability to learn such programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in a company-determined emergency.

Nice To Haves

• Bilingual fluency in Spanish and English.
• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Review and approve applications using lending authority and product knowledge to offer loan solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets.
• Coach branch staff regularly and provide actionable feedback to support branch goals, reduce turnover, and create a positive branch environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business by networking with local establishments, including retail and automobile businesses, and building community relationships.
• Implement internal branch auditing procedures to control negotiable items and company records held at the branch.
• Manage approval of policy exceptions as authorized by management, considering the nature of the exception, retention needs, and related factors.
• Resolve customer obstacles related to products, services, and policies using problem-solving skills.
• Monitor and approve monthly expenses in accordance with the annual business plan and applicable policies and procedures.
• Investigate and work to resolve customer and employee inquiries and complaints promptly and thoroughly.
• Attract and interview prospective candidates and recommend candidates to management for vacancies.
• Participate in company meetings and professional development activities to stay current with trends and changes.
• Perform additional functions as needed to provide consistent customer service, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Competitive monthly incentive based on individual and company performance.
• Generous benefits package for full-time employees in addition to monetary compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager