Branch Manager

Central Power Systems & Services•San Antonio, TX

4d•Onsite

About The Position

The Branch Manager is responsible for the overall direction and profitability of a branch facility, including its Parts and Service Department programs and services. Reporting to the General Manager, the position directs branch operations to achieve customer satisfaction through quality, scheduling, and product performance while meeting corporate sales targets and supporting regional business growth. Compensation includes a profit-sharing plan based on branch performance. The Branch Manager plans and implements branch operations and development within agreed performance plans, budgets, and timeframes. The role oversees retail operations, grows shop and field service business, increases generator and equipment sales and rentals, monitors financial and operational performance, and manages staff and departmental expenditures. The manager also maintains customer relationships, ensures the facility and service trucks present a professional image, and supports compliance with organizational quality, safety, legal, environmental, and general-care requirements. The position regularly involves walking, standing, sitting, stooping, bending, kneeling, climbing stairs, pushing, pulling, twisting, lifting more than 50 pounds, and working in varying weather conditions and noise levels. Candidates must be legally authorized to work in the United States. Employment offers are contingent on successful completion of a background check and drug screen, including THC. The workplace is smoke-free and drug-free.

Requirements

An undergraduate degree, preferably in business or a related subject, or at least five years of management experience in heavy equipment or diesel mechanical repairs.
Strong organizational skills.
Strong mechanical skills.
Excellent customer relations skills.
Excellent verbal and written communication skills.
Working knowledge of Microsoft Office Suite.
Commitment to maintaining a safe and productive working environment.
Good working knowledge of equipment operations and mechanical functions.
Strong diagnostic skills.
Solid shop-floor management knowledge.
Leadership skills in a specialized repair environment.
Solid understanding of pricing principles and the effects of discounting.
Working knowledge of shop layout and industrial engineering principles.
Valid driver’s license.
Ability to ensure Service Technicians consistently repair components and equipment in line with dealer, manufacturer, and flat-rate time standards.
Legally authorized to work in the United States.
Successful completion of a background check and drug screen, including THC, as a condition of employment.

Responsibilities

Plan, develop, and implement branch operations and development strategies to meet organizational performance plans within allocated budgets and timeframes.
Oversee retail operations in accordance with partner guidelines.
Grow service business in the shop and the field.
Increase generator and equipment sales and rentals for the branch.
Understand financial statements and make necessary corrections based on results.
Attend, participate in, and pass additional training courses or seminars as required by management.
Monitor, measure, and report on operational issues, opportunities, development plans, and achievements within agreed formats and timeframes.
Manage and develop direct-report staff.
Manage and control departmental expenditures within allocated budgets.
Interface with other functional and departmental managers to understand requirements and needs for service and operational development.
Maintain awareness of contemporary operational development theory and methods and implement them within the branch.
Ensure activities integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care.
Enforce, reinforce, and implement company policies, goals, and objectives.
Develop and review data on activities, costs, and operations, and ensure progress toward stated goals and objectives.
May serve on management committees conducting special studies.
Report customer information to management regarding customer experiences with products and dealer service.
Ensure the facility and field service trucks present a professional image.
Ensure quarterly safety and building maintenance meetings are held and emphasize safety.
Maintain regular contact with customers and identify new opportunities.
Monitor activities to ensure compliance with local, state, and federal laws.
Ensure Service Technicians consistently repair components and equipment according to dealer, manufacturer, and flat-rate time standards.