Branch Manager

Refrigerative Supply Limited • Calgary, AB

53d • Hybrid

About The Position

The Branch Manager provides leadership and support for all aspects of the Branch: incorporating sound business management practices; mentoring sales staff; accountability for assets, budgets, profitability, and personnel; adherence to company policies; implementation of safe work practices; support of sales efforts and maintaining the desired level of service to both external and internal customers.

Requirements

• HVAC/R Technical experience is required.
• Progressive sales and operational experience with a proven track record of success.
• Strong customer service experience and superior relationship-building skills.
• Excellent analytical, written, communication, and organizational skills.
• Working knowledge of Word, Excel, and Outlook.
• Driver’s license.
• Access to own vehicle.

Nice To Haves

• 2-5 years of HVAC branch management experience preferred.
• Experience in a lead or supervisory role with responsibility for the productivity or development of others is an asset.
• Post-secondary degrees and/or supplementary courses are an asset.

Responsibilities

• Increase Refrigerative Supply’s share across local markets and sustain profitable business growth.
• Forecast, develop and execute strategic business and sales plans. Work with channel managers to develop strategy on key product categories.
• Lead Branch efforts to identify, secure, and retain customers by actively networking with community businesses; professional leadership; establishing relationships that enhance the reputation of RS and the Branch.
• Call on key customers, build relationships and look for opportunities.
• Adhere to account management principles and identify and pursue opportunities. Ensure the development and maintenance of strategic sales plans and provide leadership to the Inside and Outside Sales Representatives.
• Support marketing initiatives and ensure sales team does the same.
• Work with marketing and channel managers to come up with programs to grow sales within the region.
• Build and maintain a climate of excellence. Set the example for team members to provide high-quality, cost-efficient, customer-directed service and meet or exceed Branch performance targets.
• Monitor customer satisfaction and takes action to address satisfaction issues promptly and decisively.
• Manage the schedule and participate in the company’s after-hour business, On Call.
• Provide effective inventory control and logistics management methods to ensure the Branch leverages the efficiencies of all aspects of its business to maximize profit and customer satisfaction.
• Manage and capitalize on Branch assets and resources (people, financial, and material) to achieve business objectives.
• Oversee the administrative procedures related to sales, people and culture, logistics, and operations following the policies, standards, and values of Refrigerative Supply.
• Ensure that all documentation and paperwork is submitted to Head office in a timely fashion.
• Ensures a clean and safe work environment for both customers and staff.
• Act and manage the Branch with honesty and integrity, following the highest ethical standards; complies with all local, Provincial, and Federal regulations.
• Provide leadership in developing employees according to People and Culture policies and standards, including coaching and motivating employees by providing effective feedback and training.
• Hold monthly branch meetings to communicate key issues and address employee operational concerns.
• Provide an atmosphere of teamwork among employees.
• Working closely with the People and Culture team; recruiting, interviewing, and hiring staff personnel for openings in sales and warehouse positions.
• Monitor job performance to ensure employees meet or exceed Refrigerative Supply’s standards of excellence.

Benefits

• RSL is an entrepreneurial company - we don't micromanage
• Enjoy the hybrid work option designed to bring an excellent balance to your life.
• Embark on a continuous development journey. You have access to $3500 annually to invest in your professional growth.
• Vacation days
• Stay healthy with our rich benefits package
• Protect your future with our Pension plan
• Access a 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed