Branch Manager - Bird Road, Miami, Vice President

Citi • Miami, FL

4d • $88,320 - $132,480

About The Position

The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees and growing sales and the client base in coordination with the consumer sales team. The role leads a team to grow sales, build customer loyalty, and recommend business strategies or initiatives. It may include managing activities by external organizations and directly managing individuals and sales teams.

The Branch Manager develops and executes sales, relationship, and credit strategies aligned with Retail Bank priorities; supports portfolio growth and customer acquisition; oversees branch operations and controls; and develops employees through coaching and performance management. The role also supports resource planning, budgeting, and policy formulation, and is responsible for assessing and managing risk, ensuring compliance, and maintaining Citi’s reputation and safeguarding its clients and assets.

Requirements

• 6–10 years of relevant experience.
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or be willing to obtain a unique identifier from the Registry.
• Clear and concise written and verbal communication skills.
• Analytical skills.
• Bachelor’s degree, university degree, or equivalent experience.

Nice To Haves

• Previous experience in banking or the financial industry.
• Sales management experience.
• Master’s degree.

Responsibilities

• Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts.
• Create an environment of activity-based coaching and performance development, and implement coaching plans to develop employees’ skills and achieve personal and branch goals.
• Develop and execute integrated sales, relationship, and credit strategies aligned with Retail Bank priorities, and execute business plans to achieve expected goals across business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition; ensure optimal client service and monitor adherence to operational controls.
• Collaborate with branch partners to achieve goals, build customer relationships, and deliver customer service.
• Use workforce planning tools to optimize branch staffing and set expectations for staff, fostering teamwork toward business goals.
• Integrate segment partners, partner with the Assistant Manager and Division Operational, and drive sales and outbound sales activities, including representing Citi and building community partnerships.
• Conduct daily proof processes to ensure operational compliance; investigate controllable losses among branch staff; coach employees and manage performance on decisions used.
• Lead hiring and coordinate performance management, compensation, communication, and employee evaluations for branch staff.
• Plan and participate in budgeting, policy formulation, and short-term resource planning.
• Assess risk in business decisions, protect the firm’s reputation and its clients and assets, drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment, and escalate, manage, and report control issues transparently.
• Supervise others’ activities and create accountability for employees who do not maintain required standards.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior