Assistant Vice President, Branch Manager - (DFW)

Worth Credit Union•Bedford, TX

6d•Onsite

About The Position

Worth Credit Union is accepting applications for Assistant Vice President, Branch Manager positions at its DFW-area locations. The role leads a full-service branch as the credit union’s senior representative in its market. The Branch Manager owns branch results and is accountable for member experience, relationship growth, community presence, team performance, and a sound risk and control environment. As a member-owned, not-for-profit cooperative, the credit union measures success by how well it improves members’ financial lives and strengthens the communities it serves. The role leads a member-first branch team, grows deposits, loan production, memberships, and member relationships, and develops and executes an annual branch business plan. It builds community relationships and leads outreach and financial education activities. The Branch Manager hires, coaches, and develops staff; manages performance; maintains compliance, security, and operational controls; and oversees branch finances and facilities. Results are assessed both by what is achieved and how it is achieved, with products and services recommended only when they fit members’ needs and goals and are accepted with informed consent.

Requirements

Bachelor’s degree in business, finance, or a related field, or equivalent experience.
Five or more years of credit union, banking, or related financial services experience, including at least two years leading a team.
Demonstrated record of growing member or customer relationships.
Working knowledge of deposit and lending products and applicable regulations, including BSA/AML.
Must be bondable.

Nice To Haves

Consumer and small business lending experience.
NMLS registration where required.
Established community or civic involvement in the branch market.
Bilingual in English and Spanish.

Responsibilities

Set and model the branch member experience standard, ensuring interactions are prompt, accurate, and focused on members’ financial goals.
Lead needs-based conversations across deposit, lending, and digital solutions to improve members’ financial well-being.
Resolve escalated member concerns, identify root causes, and recommend improvements.
Own branch results for deposit growth, loan production, new memberships, and member relationship depth.
Expand member relationships by matching members with products suited to their needs and financial position.
Develop and execute an annual branch business plan, partnering with lending, operations, and business services.
Represent the credit union in the local market and build relationships with businesses, schools, nonprofits, civic organizations, and employer groups.
Lead community events, financial education sessions, and outreach aligned with the credit union’s community strategy.
Encourage staff volunteerism and share market insight with leadership.
Hire, develop, and coach branch staff; set expectations and hold the team accountable to service, relationship, and compliance standards.
Manage performance in partnership with Human Resources and recommend pay, promotion, and separation actions.
Develop successors and future leaders.
Maintain a strong control environment and compliance with applicable requirements, including BSA/AML, OFAC, MIP, Regulation CC, Regulation E, privacy, fair lending, and UDAAP.
Achieve satisfactory audit and examination results and resolve findings on time.
Serve as Branch Security Officer and protect members from fraud, scams, and elder financial exploitation.
Ensure accurate balancing, cash management, and dual control.
Manage the branch budget and labor costs and drive adoption of digital and self-service channels.
Maintain branch facilities to credit union standards and report results to leadership.
Ensure products and services are recommended based on members’ needs and goals, with terms, costs, and alternatives clearly explained.
Ensure accounts, services, and loans are opened, enrolled, or originated only with members’ informed consent.
Raise concerns about practices that could work against members, without fear of retaliation.