Branch Manager

Mariner Finance • Germantown, MD

13d • $56,813 - $73,857 • Onsite

About The Position

Mariner Finance is hiring a Branch Manager to lead branch lending, customer service, sales, account retention, and staff development. The role exercises lending authority, helps customers find loan solutions, oversees branch operations and controls, and builds relationships with local businesses and the community. The position is based at the assigned branch location.

The role offers a base salary of $56,812.69–$73,856.50 per year, plus eligibility for a monthly incentive based on individual and company performance. The offered base salary within the range depends on job-related factors, including skills, qualifications, experience, and internal equity. The position may also perform additional branch functions as needed to maintain consistent customer service.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study. Additional applicable experience may substitute for supervisory experience.
• A bachelor's degree in a field such as Business, Accounting, Finance, Administration, or Economics, or military rank of E-4, W1, O1, or above. Additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• Proficiency in Microsoft Office or similar programs, knowledge of financial services programs, and ability to learn such programs.
• Ability to complete essential duties and functions accurately and on time.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location, except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Review and approve applications using lending authority and product knowledge to offer loan solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collections, to meet branch sales and delinquency goals.
• Coach branch staff regularly, providing actionable feedback to support branch goals, reduce turnover, and foster a positive branch environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business by networking with local establishments, including retail and automobile businesses, and building community relationships.
• Implement internal branch auditing procedures to control negotiable items and company records.
• Approve policy exceptions as authorized by management, considering the nature of the exception, retention needs, and related factors.
• Resolve customer obstacles related to products, services, and policies using problem-solving skills.
• Monitor and approve monthly expenses using the annual business plan while ensuring policies and procedures are followed.
• Investigate and work to resolve customer and employee inquiries and complaints promptly and thoroughly.
• Attract diverse, high-quality talent; coordinate and interview candidates; and recommend candidates to management for vacancies.
• Participate in company meetings and professional development to stay current with trends and changes and enhance competency.
• Perform additional duties as needed, which may include collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• All full-time employees receive a benefits package in addition to monetary compensation; benefits details are available on the company benefits website.
• Eligible for a competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager