Branch Manager

All Ways Caring HomeCare•Champaign, IL

14d•$61,400 - $85,000

About The Position

The Branch Manager leads the overall operation and growth of an All Ways Caring HomeCare branch. The role oversees branch sales and service delivery to meet financial targets, including sales, fees, gross profit, and contribution, while maintaining high standards of client care. The manager builds relationships with clients, business leaders, healthcare partners, referral sources, and local, regional, and corporate management, with a focus on continuous improvement, clinical excellence, and customer satisfaction. The Branch Manager assesses changing business conditions and takes appropriate action to support profitability and manage expenses. The role selects, trains, and develops branch staff; monitors performance; leads business development and compassionate service delivery; and supports client satisfaction and retention. It also manages recruitment and selection and oversees human resources activities such as interviewing, hiring, orientation, performance evaluation, payroll processing, and employee relations. All Ways Caring HomeCare provides individualized homecare and support intended to help people remain at home while preserving their dignity, privacy, and independence. Its services include personal care and homemaking, professional nursing, older adult care management, Alzheimer’s and dementia care, respite care, and other programs.

Requirements

At least 1 year of supervisory or leadership experience.
Experience managing systems, processes, and people.
Ability to work flexible hours and after hours as needed.
Strong leadership, mentoring, and interpersonal skills, including the ability to inspire and develop others.
Excellent verbal and written communication abilities.
Ability to address client and employee issues with empathy and professionalism.

Nice To Haves

At least 1 year of sales or marketing experience in healthcare, homecare, senior living, or a related setting.
Bachelor of Science degree or equivalent experience.
A passion for building meaningful partnerships and growing a homecare business.

Responsibilities

Oversee branch operations to achieve financial goals, ensure profitability, and deliver homecare services.
Build and maintain relationships with clients, partners, healthcare providers, referral sources, and management.
Lead recruitment, training, mentoring, and performance management of branch staff.
Manage human resources activities, including hiring, orientation, professional development, payroll processing, performance evaluation, and employee relations.
Monitor quality systems and manage risks related to compensation and expenses.
Analyze financial reports and implement strategies to improve branch performance.
Drive sales and marketing efforts, including lead generation, client proposals, and partnership development.
Maintain excellent, compassionate client service and strong referral relationships with healthcare partners.
Develop and execute the branch’s annual business plan.