Branch Manager

Mariner Finance • Erie, PA

13d • $56,813 - $73,857 • Onsite

About The Position

Mariner Finance is hiring a Branch Manager to oversee branch lending, account retention and maintenance, sales and delinquency goals, staff performance, customer service, and branch operations. The role exercises lending authority, reviews and approves applications, and offers loan solutions that meet customer needs. The Branch Manager also develops local business relationships, maintains branch controls and records, manages expenses and policy exceptions within authorized limits, and supports recruiting and professional development.

The position is based at the assigned branch and requires physical presence in the office. The regular schedule is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday hours may be required seasonally and as business needs require. The company may change the schedule to address business needs, and hours depend on the business hours of the time zone serviced. Compensation is a base salary of $56,812.69–$73,856.50 per year, plus eligibility for a monthly incentive based on individual and company performance. Full-time employees receive a benefits package; details are available on the company benefits website.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study; additional applicable experience may substitute for supervisory experience.
• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, or Economics, or military rank of E-4, W1, or O1 and above; additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills and ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and knowledge of and ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and on time.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in a company-determined emergency, in consultation with applicable regulatory agencies as necessary.

Nice To Haves

• In good standing, applicable required licenses to sell insurance products offered by the branch.

Responsibilities

• Review and approve loan applications using lending authority and product knowledge to offer suitable loan solutions.
• Manage retention and maintenance of existing accounts, including lending and collections, to meet branch sales and delinquency goals.
• Coach branch staff regularly, provide actionable feedback, support achievement of branch goals, minimize turnover, and foster a positive branch environment.
• Prepare and submit reports on branch activity and growth as needed.
• Develop business by networking with local retail and automobile establishments and building community relationships.
• Implement internal branch auditing procedures and control negotiable items and company records held at the branch.
• Approve policy exceptions as authorized by management, considering the nature of the exception, retention needs, and related factors; resolve customer obstacles related to products, services, and policies.
• Monitor and approve monthly expenses under the annual business plan and ensure policies and procedures are followed.
• Investigate and work to resolve customer and employee inquiries and complaints promptly and thoroughly.
• Attract and interview prospective candidates, and recommend candidates to management for vacancies.
• Participate in company meetings and professional development activities to stay informed about current trends and changes.
• Perform other functions as needed to maintain customer service, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Full-time employees receive a benefits package; details are provided on the company benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager