MGR BRANCH LEVEL 1

AirReps•LOS ANGELES, CA

18d•$70,304 - $87,000

About The Position

The Branch Manager oversees branch operations and staff, with accountability for sales, customer service, profitability, productivity, and loss prevention. The role leads the branch operations team toward revenue, profit, growth, and market-share goals by using effective sales-management practices. The Branch Manager communicates and enforces store goals and policies, ensures compliance with security, sales, safety, and recordkeeping practices, maintains accurate purchasing, sales, and requisition records, and reviews reports to identify waste. The position manages branch staffing and daily operations, monitors sales and inventory, oversees purchasing and payables, and maintains customer relationships. It also develops employee capability and morale, coaches and holds staff accountable, supports safety and facility standards, and works with corporate departments and regional leadership. The role may require work outside regular hours during branch emergencies. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization. The company provides equal employment opportunity and complies with applicable disability regulations.

Requirements

At least 1 year of leadership or supervisory experience.
High school diploma or GED equivalent.
Knowledge of warehouse and inventory management and material-handling equipment such as forklifts.
Understanding of profit and loss (P&L).
Proven customer-service experience and a high level of customer satisfaction.
Leadership, coaching, mentoring, teamwork, and effective delegation skills.
Effective verbal and written communication and interpersonal skills.
Strong organizational and time-management skills.
Attention to detail, compliance, and results orientation.
Problem-solving skills and sound judgment.
Ability to build and maintain positive relationships with customers, vendors, and employees.
Experience leading a team toward a common goal.
Good judgment and decision-making skills, strong work ethic, and integrity.
Working knowledge of Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
Legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

HVAC knowledge, or the ability to quickly learn HVAC products and parts.
Experience in the HVAC wholesale industry.
College degree.
Working knowledge of CRM and Mincron or similar applications.

Responsibilities

Manage day-to-day branch operations and staffing, and ensure personnel complete assigned duties successfully and on time; review and approve hours worked and PTO using Kronos.
Conduct periodic audits to ensure compliance with protocols, processes, objectives, and customer and branch expectations.
Maintain sales records and processes, including review and editing, credits, negative inventory, damaged inventory, and cash reconciliations; communicate regularly with branch customers and enter sales calls in CRM.
Build and maintain branch morale by demonstrating leadership, setting an example, promoting teamwork, and providing employees with training, guidance, and development opportunities; ensure assigned training is completed on time.
Coach, counsel, and hold employees accountable, collaborating with Human Resources on disciplinary actions.
Develop plans to increase branch profitability and productivity and drive continuous improvement.
Process purchase orders, research low stock and receivables, process branch payables, audit cash drawers and truck metrics, and keep current with warranty processing and rejected claims.
Oversee profit-center operations, sales, and administration; work with the Corporate Credit Department to determine appropriate credit levels and resolve credit issues.
Stay current with cycle counts and minimize dead stock.
Maintain sufficient inventory to meet branch customers’ delivery and service expectations.
Review profit and loss statements, hold safety meetings, review security reports, and maintain the facility.
Complete the Branch Manager’s monthly and daily checklists and act as a safety leader; conduct weekly safety committee meetings, complete Flash reports on time, and promptly communicate issues and injuries.
Oversee branch and warehouse appearance, housekeeping, maintenance, and repairs.
Provide the Regional Operations Manager with requested branch-specific information and reports in a timely manner.
Maintain an audit score of 93% or higher.
Maintain working knowledge of company benefits and employee-handbook policies and ensure employees follow safety protocols and maintain an organized, clean work environment.
Conduct mid-year and annual performance appraisals for direct reports through the online Performance Engagement platform.
Work outside regular hours when required for branch emergencies and participate in additional activities as requested.
Align work with the Regional Operations Manager’s expectations, goals, and vision; implement policies, processes, and procedures for short-term results.
Provide guidance and training to subordinates; exercise hiring authority, recommend pay, establish performance expectations, and recommend termination, within company policy and signing-authority guidelines.