Citizens Branch Manager

Citizens Bank•Philadelphia, PA

22d

About The Position

At Citizens, the Branch Manager (BM) builds lasting customer relationships and delivers exceptional customer experiences while advancing business goals to acquire, retain, and grow business. The BM leads branch performance and sales growth while fostering an outstanding experience for colleagues and customers through inspirational leadership, collaboration, and sound operational practices. The BM coaches the team to achieve individual and branch-wide performance and sales goals, provides solutions that address customer needs, and demonstrates the value of products and services. In a digital-first environment, the BM promotes mobile and online banking platforms and develops colleagues to meet evolving business needs. The role includes implementing coaching plans, communicating business priorities, directing colleague and sales activities, and using financial acumen and strategic insights to guide decisions and deliver results. As a visible brand ambassador, the BM engages with the local community to develop new customer relationships and strengthen existing ones. The schedule is 40 hours per week and varies according to branch needs; it may include weekends and evenings.

Requirements

High school diploma or equivalent.
Leadership experience, including the ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
Four years of sales management experience in a retail or branch banking environment.
Successful record of managing objectives, sales goals, deadlines, and branch goals in a profit-and-loss environment.
Ability to deliver an exceptional customer experience validated through customer satisfaction surveys.
Ability to maintain strong partnerships with community and civic organizations.
Must meet SAFE Act requirements, including successfully completing required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

Associate’s or bachelor’s degree.
Retail banking experience.
Talent sourcing and assessment experience.

Responsibilities

Lead branch performance, sales growth, and customer and colleague experience.
Coach and develop colleagues to achieve individual and collective performance and sales goals.
Promote mobile and online banking platforms to customers in a digital-first environment.
Build a diverse talent pipeline and develop colleagues to meet evolving business needs.
Implement coaching plans that support personal and branch-wide goals.
Communicate business priorities to colleagues and direct colleague and sales activities toward branch targets.
Use financial acumen and strategic insights to guide decisions and deliver results.
Maintain operational integrity and foster a strong customer-centric culture.
Engage with local community and civic organizations to cultivate new customer relationships and deepen existing ones.
Deliver an exceptional customer experience, as measured by customer satisfaction surveys.