Branch Manager

Down to Earth•West Palm Beach, FL

147d

About The Position

The Branch Manager provides overall leadership and accountability for a landscaping branch, overseeing operational execution, financial results, employee engagement, and customer satisfaction. As the senior on-site leader, this person manages daily operations and partners with corporate teams to support consistent service delivery, safety, profitability, and growth. The role includes developing employees, strengthening customer relationships, and improving branch performance. The branch’s service lines include fertilization and spray operations, landscape maintenance and development, arbor care, horticulture, and irrigation programs. Other tasks may be assigned.

Requirements

Bachelor’s degree in business, landscape management, operations, or a related field preferred; equivalent experience will be considered.
5–8+ years of progressive management experience in landscaping, construction, facilities services, or a similar field-based industry.
Experience leading managers and large hourly workforces in a labor-intensive environment.
Strong financial acumen and experience managing budgets, labor, and operational performance metrics.
Ability to balance service quality, employee engagement, and profitability.
Strong leadership, communication, and decision-making skills.
Proficiency with scheduling, timekeeping, operational reporting tools, and Microsoft Office.
Ability to work flexible hours, including early mornings, weekends, and seasonal peaks as required.
Valid driver’s license.

Nice To Haves

Experience managing a multi-service branch or multi-location operation.
Knowledge of job costing, production tracking, and operational performance analysis.
Experience with fleet, equipment, and asset management in a field-based operation.
Strong customer relationship and account management background.
Bilingual English/Spanish skills strongly preferred.
Demonstrated ability to build strong teams and develop future leaders.

Responsibilities

Lead and oversee branch operations, including production, staffing, safety, and customer satisfaction.
Manage financial performance, including budgeting, forecasting, labor management, cost controls, and profitability targets.
Lead, coach, and develop managers, supervisors, and frontline teams to promote accountability, engagement, and performance.
Ensure landscaping services meet or exceed company quality standards and client expectations.
Oversee staffing plans, hiring, onboarding, and workforce development in partnership with HR and operations leadership.
Build and maintain client relationships, responding promptly to service needs, issues, and opportunities.
Ensure compliance with company policies, safety standards, OSHA regulations, and environmental requirements.
Oversee equipment, fleet, inventory, and facility management to support operational efficiency.
Monitor operational metrics and KPIs, identify trends, address issues, and drive continuous improvement.
Support sales growth through client retention, upselling, and collaboration with business development teams.
Manage branch service lines, including fertilization and spray operations, landscape maintenance and development, arbor care, horticulture, and irrigation programs.
Perform other tasks as assigned.