Branch Manager

M&T Bank•Florham Park, NJ

3d•$91,100 - $151,800

About The Position

Manages all activities of a branch and is responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The role also has personal production responsibility. The Branch Manager leads the branch team in meeting annual sales and profitability goals and overseeing branch operations. The position reports to a Retail Regional Manager and is responsible for leading a smaller team, typically averaging 4–5 FTEs, and overseeing a smaller domiciled customer base of fewer than 2,500, fewer than 600 weekly transactions, and fewer than 125 weekly servicing interactions. The Branch Manager identifies Retail and Business Banking customers’ needs and uses the bank’s sales processes and resources to provide personalized short- and long-term solutions. The role independently sources and processes Business Banking loan requests up to $250,000 and proactively bundles products and services when appropriate. It also oversees compliance with regulatory, operational, security, control, policy, procedure, and audit requirements; maintains a strong risk and control environment; and supports employees and customers in identifying, preventing, and responding to fraud and financial crimes. The role leads, coaches, develops, recruits, hires, onboards, and retains branch employees; manages performance and supports career growth; and fosters an engaged, accountable, customer-focused culture aligned with M&T Bank’s brand, leadership competencies, and priorities. The Branch Manager proactively prospects and follows up with customers, supports retention and growth of consumer and business households, and represents the bank in the local community through partnerships, events, networking, philanthropic initiatives, and financial education. The position must maintain registration requirements under the Federal SAFE Act, stay current on operational, product, and system changes, and complete other related duties as assigned.

Requirements

Bachelor’s degree and at least 3 years of relevant experience, or, in lieu of a degree, a combined minimum of 7 years of higher education and/or work experience, including at least 7 years of relevant experience.
3 years of sales experience.
2 years of managerial experience.
Strong communication and interpersonal skills.
Demonstrated organization, time-management, and prioritization skills.
Meet and maintain registration requirements under the Federal SAFE Act.

Nice To Haves

Demonstrated experience in the banking industry.
Knowledge of the local community landscape and community involvement.
Demonstrated sales and business-development experience and success.
Demonstrated Business Banking knowledge covering products, services, and client relationship management.
Customer service experience.

Responsibilities

Manage all activities of the branch and drive the overall success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management.
Identify Retail and Business Banking customer needs and use the sales process, tools, and resources to provide personalized short- and long-term solutions.
Independently source and process Business Banking loan requests up to $250,000 and proactively bundle products and services as appropriate.
Ensure compliance with regulatory, operational, security, and control requirements; monitor branch operations for adherence to policies, procedures, and audit requirements; and maintain a strong risk and control environment.
Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes; educate customers about evolving fraud risks; and guide affected customers through recovery and resolution resources.
Promote fraud-prevention tools, account-monitoring services, digital security features, and customer best practices.
Lead, coach, develop, recruit, hire, onboard, and retain branch employees; manage performance, provide feedback, support career growth, and reinforce brand standards and bank priorities.
Own proactive customer prospecting and follow-up, customer retention, and year-over-year growth of consumer and business households while delivering exceptional customer experiences and limiting risk.
Build local partnerships and represent the bank at community events, networking opportunities, and philanthropic initiatives; identify opportunities for brand awareness, community engagement, customer acquisition, and financial education.
Understand and follow company risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite, and escalate risk-related issues to management.
Promote a culture of belonging that reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Meet and maintain Federal SAFE Act registration requirements.
Stay current on operational, product, and system changes and enhancements, and demonstrate sound risk-management decisions.
Lead the branch team in achieving annual sales and profitability goals and oversee branch operations.
Complete other related duties as assigned.