Branch Manager

PNC • Manor, TX

5d • Onsite

About The Position

The Branch Manager leads the Manor Commons Branch in Manor, Texas, and is accountable for branch performance, business growth, customer relationships, team leadership, and risk management. The role plans and executes priorities to grow sales, revenue, and market share, including outside business development and community involvement. It develops relationships with consumer and business clients, identifies solutions through discovery conversations, and coordinates with internal business partners to support customer needs and manage business results.

The manager leads a proactive, technology-enabled customer experience and coaches employees to provide advice-oriented service, resolve problems, and connect customers with PNC’s services across channels. The role attracts, onboards, coaches, and develops branch employees; manages performance and engagement; and promotes an inclusive workplace grounded in PNC values. It also manages operational, human capital, reputational, and business risks, ensuring compliance with regulatory requirements and company policies. The position is in-office. Spanish bilingual ability is preferred. Candidates must be able to serve as a Notary Public in the applicable state and will be subject to additional background checks as required by CFPB regulations.

Requirements

• Typically requires a bachelor's degree or comparable combination of education, job-specific certifications, and experience, including military service.
• Typically requires 3 or more years of industry-relevant experience.
• For an operations or production environment position, typically requires 2 years of previous managerial experience.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Demonstrate knowledge, skills, and abilities relevant to the role, including customer focus and effective risk management.

Nice To Haves

• Bilingual Spanish.
• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
• Competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting, and sales management.

Responsibilities

• Plan and execute priorities to drive branch performance, growth, sales, revenue, and market share, including outside business development.
• Manage relationships with new and existing consumer and business clients to deepen relationships and grow share of wallet.
• Use proactive and reactive discovery conversations to identify client needs and implement solutions, collaborating with internal business partners when appropriate.
• Execute contact management strategies using available tools and resources, including routine outbound calls and in-person meetings.
• Meet with internal business partners to communicate and review business results and pipeline management.
• Drive business banking results through business development, outside branch calling, and community involvement, as applicable.
• Lead and coach employees to deliver a proactive, differentiated, technology-enabled customer experience and advice-oriented consultation.
• Resolve customer issues and connect customers with PNC services across channels to provide a seamless experience.
• Attract, onboard, coach, and develop branch team members; manage performance and activity expectations and promote employee engagement.
• Cultivate an inclusive workplace and model PNC values.
• Manage operational, human capital, reputational, and business risks; mitigate sales practice risk and ensure compliance with regulations, policies, and procedures.
• Apply a foundational understanding of balance sheets and income statements.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager