Branch Manager - Thornton

Bellco Credit Union•Thornton, CO

1d•$81,000 - $87,000

About The Position

The Branch Manager leads all aspects of customer relationships delivered through the branch, including retail and small business relationships and community business development. The role is responsible for branch profitability, operations, financial results, operational effectiveness, productivity, and cost effectiveness. The manager oversees branch staff, develops and coaches employees, supports company initiatives, manages risks and losses, and ensures compliance with applicable regulations, policies, procedures, and operating requirements. The position reports to the Regional Director. It has direct supervisory responsibility for Member Service Advocates 3, 4, and 5 and the Assistant Branch Manager, and indirect responsibility for all branch positions. The manager interacts with members, other branches and departments, credit union officials, auditors, vendors, community members and businesses, and internal staff. The work is in an office environment and may require movement to other branches or departments.

Requirements

Bachelor’s degree in Business or Finance, or equivalent work experience.
At least 3 years of financial services experience.
At least 1 year of leadership experience.
Strong interpersonal, sales, and relationship-management skills.
Strong written, verbal, and communication skills.
Ability to provide leadership and manage multiple priorities under time constraints.
Working knowledge of Microsoft Office desktop applications.

Nice To Haves

Leadership experience including the MIT program.
Experience with opening and closing duties.
Loan experience.

Responsibilities

Demonstrate Bellco’s Act Nice Behaviors and Core Values in interactions with members, prospective members, and personnel in other departments.
Manage overall branch financial results, operational effectiveness, productivity, and cost effectiveness.
Maintain knowledge of Bellco products and services and accurately complete transactions, loan applications, and account openings in Bellco systems.
Conduct daily huddles and monthly one-on-ones with branch staff.
Evaluate, develop, motivate, train, and coach branch personnel in sales and service activities, ensuring they have strong product and process knowledge.
Recruit, hire, train, and address performance issues; mitigate organizational risk through sound leadership, communication, and guidance, partnering with the Regional Director and Human Resources as appropriate.
Support company messages and initiatives, address difficult conversations with the team, and advocate for change.
Manage losses and other risk issues and ensure financial losses remain within acceptable guidelines.
Understand and implement appropriate regulations, branch operating procedures, and compliance requirements.
Maintain knowledge of lending processes, security and fraud procedures, and automated equipment; support branch staff as a source of knowledge on operating procedures.
Analyze branch activities, workflow, and operations and develop strategies to meet corporate goals.
Recommend and help develop and implement policies and procedures.
Assist in defining and developing strategies to establish or meet organizational goals.
Perform other related duties as assigned by management.
Be available as scheduled, report to work on time, accept supervision, and work well with others.
Comply with organizational policies, the Employee Handbook, Code of Conduct, annual training, safety practices, and regulatory requirements.
Foster an inclusive workplace that values diversity and individual differences.
Maintain strict confidentiality of records and personally identifiable information.