Member Ambassador - Thornton

ORANGE THEORY FITNESS•Thornton, CO

10d•$15 - $15•Onsite

About The Position

Member Ambassadors assist with front-of-house fitness studio operations. The role focuses on customer service and sales, meeting and exceeding key performance indicators for package offerings, memberships, membership renewals, retail and concession sales, and workout traffic. The Member Ambassador supports prospective clients and members while helping maintain a friendly, organized studio environment.

Requirements

High school diploma.
Excellent interpersonal and customer service skills.
Solid verbal and written communication skills.
Detail-oriented and highly organized, with the ability to multitask in a fast-paced environment.
Ability to identify, analyze, and develop solutions to problems.
Functional computer skills, including basic MS Office programs such as Word and Excel, internet use, and basic software use.
Ability to work and function in an ORANGE TEAM environment.
Ability to work a flexible schedule, including evenings and/or weekends.
Passion for health and fitness and helping others succeed.
Passion for continuous learning and a strong desire for career growth.
Previous sales experience with strong sales skills.

Nice To Haves

Experience working in a sales quota-bearing structure is highly preferred.

Responsibilities

Achieve daily, weekly, and monthly sales and membership goals.
Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer care calls.
Lead studio previews for prospects and/or fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive welcome.
Maintain an organized and clean lobby and front desk area.
Process accurate cash and credit card transactions.
Follow up and follow through promptly with prospective clients.
Respond to member requests, inquiries, and concerns with urgency.
Troubleshoot and resolve technical issues.
Onboard OTF clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Demonstrate a friendly, positive attitude and passion for OTF as a business.
Model and support OTF values and culture.
Perform other duties as assigned by a supervisor.