Member Ambassador

ORANGE THEORY FITNESS•Glendale, CO

4d•$15 - $15•Onsite

About The Position

Member Ambassadors assist with front-of-house fitness studio operations. The role is responsible for meeting and exceeding key sales performance indicators, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic. Ideal candidates have a passion for fitness, strong customer service skills, and basic sales experience. The Member Ambassador creates a welcoming experience for members, guests, and prospective clients; handles sales and transactions; maintains the lobby and front desk; and works closely with the Fitness Team to ensure studio processes are fulfilled. The position requires a flexible schedule, including evenings and/or weekends.

Requirements

High school diploma required.
Excellent interpersonal and customer service skills.
Solid verbal and written communication skills.
Detail-oriented and extremely organized, with the ability to multitask in a fast-paced environment.
Ability to identify, analyze, and develop solutions to problems.
Functional computer skills, including basic MS Office programs (Word and Excel), Internet use, and basic computer software use.
Ability to work and function in an ORANGE TEAM environment.
Ability to work a flexible schedule, including evenings and/or weekends.
Passion for health and fitness and helping others succeed.
Passion for continuous learning and a strong desire for career growth.
Previous sales experience and strong sales skills.

Nice To Haves

Experience working in a sales quota-bearing structure is highly preferred.

Responsibilities

Achieve daily, weekly, and monthly sales and membership goals.
Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer care calls.
Lead OTF studio previews with prospects and/or fitness program holders.
Greet members and guests promptly and enthusiastically with a smile to create a friendly, positive entrance into the studio.
Maintain an organized and clean lobby and front desk area.
Process accurate cash and credit card transactions.
Deliver timely follow-up and follow-through activities with prospective clients.
Respond to member requests, inquiries, and concerns with a sense of urgency.
Troubleshoot and successfully solve technical issues.
Conduct proper onboarding of OTF clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Demonstrate a friendly, positive attitude and passion for OTF as a business.
Model and support OTF’s values and culture.
Perform other duties as assigned by the supervisor.