Assistant Community Manager - Avana Thornton Station

Greystar Management Services•Thornton, CO

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a residential community. The role completes accounting and bookkeeping work, prepares monthly close-outs and financial reports, processes invoices, collects resident payments, makes bank deposits, handles dispositions and account reconciliations, and uses property management software to record and report the community’s financial activity. The position also supports resident relations, lease enforcement, collections, vendor coordination, community operations, owner communications, and, as needed, leasing and marketing. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor and helps coordinate daily work and maintenance activities. Team members work in an office and may also be exposed to outdoor conditions while accessing the property and its amenities. Routine local travel may be required.

Requirements

At least 1–3 years of relevant residence-life and/or property-management experience.
Experience demonstrating the ability to assist with day-to-day apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, accurately enter required information, and complete system updates and backups.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue delinquencies, and enforce leases.
Review vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code expenses; and coordinate related communications.
Follow established eviction procedures, including notice requirements, and represent the community in court hearings and eviction proceedings when required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and support resident satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures.
Assist with client and owner relationships by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information through a Guest Card, showing apartments and models, closing leases and obtaining deposits, and assisting with applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.
Make local trips as needed for bank deposits, training, or other work-related responsibilities.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.