Assistant Community Manager - Avana Thornton Station

Greystar•Thornton, CO

8d•$25 - $26

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of the community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reports, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, vendor invoice review, move-outs, eviction procedures, leasing and marketing efforts, and the client/owner relationship. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor and coordinates daily operations in accordance with company policies and procedures. The role is based in an office environment, with frequent exposure to outdoor elements and the need to access all areas of the community. Local travel may be needed for deposits, training, or other work duties; occasional travel may also be required for meetings or training. The hourly range is $25–$26. The role may be eligible for bonus programs. Benefits are offered to full-time employees.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to physically access all interior and exterior parts of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property management software to enter transactions, complete updates and backups, and maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices by reconciling work or purchases, obtaining Community Manager approval, coding charges, and coordinating related communications.
Follow established eviction procedures, including notice requirements, evictions, and representation of the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and processing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Serve as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures.
Support client and owner relationships by meeting with owners, conducting community tours, providing community performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, closing leases and collecting deposits, and assisting with applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance; low or no employee medical cost for employee-only basic coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.