Assistant Community Manager - Alston at Station Yards

Greystar•Ronkonkoma, NY

8d•$39 - $41•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role performs accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices, collects rent and other payments, completes bank deposits and account reconciliations, and uses property management software to record, track, and report financial activity. The role also assists with resident accounts, lease enforcement, evictions, move-outs, resident satisfaction and retention, and the client/owner relationship. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and community operations. The position may also support leasing and marketing efforts. The role works in an office and throughout the property, with routine local travel and occasional travel possible.

Requirements

At least 1–3 years of relevant residence life and/or property management experience demonstrating skills in community management, sales, marketing, customer service, financial records and reporting, revenue generation, and team coordination.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented, self-motivated, and able to work independently and collaboratively.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Collect and post rent, fees, and other payments; prepare daily bank deposits; reconcile bank accounts; prepare financial reports; and process invoices and payables.
Use property management software, entering required information accurately and completing updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges to the appropriate Chart of Account codes; and coordinate related communications.
Follow Company eviction procedures and notice requirements, evict residents, and represent the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit and lease-cancellation fees, and completing dispositions in accordance with established procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Serve as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing compliant community operations.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates and information, and responding to requests.
May assist with leasing and marketing by greeting prospective residents, gathering prospect information through Guest Cards, showing apartments and models, closing and obtaining lease deposits, and helping applicants complete rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.
Make routine local trips for bank deposits, training, or other duties as needed; occasional travel may be required for meetings or training.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost (free basic) medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.
Corporate positions may be eligible for a quarterly or annual bonus program based on individual and company performance.