Assistant Community Manager - Alston at Station Yards

Greystar Management Services•Ronkonkoma, NY

7d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the community’s financial and operational activities. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, payment and rent collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, move-outs, evictions, vendor coordination, leasing and marketing, and client/owner relations. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, organizing daily work and coordinating operations in accordance with company policies and procedures.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the posting specifies 1–3 years minimum.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively as part of a team.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Operate property management software, entering required information accurately and completing updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees; communicate outstanding balances; implement delinquency collection procedures; and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices by reconciling work or purchases, obtaining Community Manager approval, coding charges to appropriate Chart of Account codes, and coordinating communications as needed.
Follow company eviction procedures and notice requirements, evict residents, and represent the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, taking appropriate action to resolve service issues and support resident satisfaction and retention.
Serve as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the Maintenance Supervisor, and managing community operations in compliance with company policies and procedures.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates and information, and responding to requests.
May support leasing and marketing by greeting prospects, completing Guest Cards, showing apartments and models, closing and obtaining lease deposits, and helping prospects complete rental applications and credit verification.
For California positions, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.