Community Assistant - Aggie Station

American Campus Communities•Bryan, TX

9d•Onsite

About The Position

The Community Assistant supports property management in selling and leasing Aggie Station and helps provide current residents and parents with an enhanced living experience through customer service and adherence to American Campus Communities’ Basic Operating Standards and Systems (BOSS). A degree or certificate program at an accredited college or university must be in progress while employed in this position. The role includes leasing, marketing, resident support, community safety, administrative tasks, staff participation, and property upkeep. The Community Assistant works regularly assigned office and on-call shifts, which may include weekdays, weekends, evenings, holidays, or overnight hours. The position also requires participation in Turn, Move-In, and Move-Out activities, which may involve multiple consecutive days or extended hours.

Requirements

A graduate, bachelor's, or associate degree or diploma program must be in progress at an accredited college or university.
Availability to work regularly assigned office and on-call shifts on weekdays and weekends, based on academic schedule availability.
Availability to periodically work events in the evenings and/or on weekends.
Ability to participate in assigned on-call shifts, which may occur during the day, evening, or overnight and may include weekdays, weekends, and holidays.
Availability to work as scheduled or needed during Turn, Move-In, and Move-Out, including multiple consecutive days and/or extended hours.
Compliance with American Campus Communities policies and procedures, including its Photo, Video and Voice Recording Policy.

Responsibilities

Conduct leasing activities, including making appointments, generating leads, giving tours, maintaining showrooms, following up with prospects, answering leasing calls, and processing online inquiries.
Complete guest cards and enter prospective resident information into the Salesforce leasing management system accurately and promptly.
Participate in marketing activities such as orientation marketing, housing fairs, open houses, social media initiatives, community events, renewal campaigns, and off-site marketing.
Plan and publish social media content and interact with resident communities and target audiences.
Maintain a favorable image of the community and contribute to its positive local reputation.
Wear appropriate attire and regularly survey common areas for cleanliness, appearance, and working order; promptly report life-safety hazards and maintenance concerns.
Build relationships with residents and serve as a resource for residents and parents regarding the property, local educational institutions, and the broader community.
Participate in and promote community programming and initiatives; encourage respect for individual differences and help mediate resident conflicts.
Respond to and document resident behavior that violates the law or lease agreement, and communicate and enforce safety, emergency, and fire evacuation procedures.
Provide emergency response and referral resources and assist with after-hours maintenance emergencies.
Provide professional, welcoming customer service and respond appropriately to customer concerns.
Work assigned office and on-call shifts, attend staff meetings and training, and participate in staff recruitment, selection, and training as requested.
Complete room, apartment, key, and common-area inventories; submit required reports; distribute approved materials and messages; facilitate the Community Service Survey; and conduct student census as needed.
Participate in Turn, Move-In, and Move-Out preparation and administration, including unit make-ready tasks such as removing trash, documenting damage, cleaning, painting, moving or assembling furniture, and minor repairs.
Help maintain grounds, the clubhouse, office, hallways, breezeways, elevators, and other common areas, including cleaning and basic landscaping as directed.
Escort vendors to assigned locations and remain with them until work is complete or otherwise directed.
Represent American Campus Communities in interactions and comply with its policies, procedures, and recording policy.