Community Lead - North Station

JETSET Pilates•Boston, MA

10d

About The Position

The Community Lead introduces JETSET Pilates to new markets, builds local relationships, and creates experiences that invite people into the community. Working alongside the General Manager, this role leads local partnerships, community events, social media, and member engagement. The position supports both new studio launches and ongoing growth by building awareness, generating leads, and contributing to an exceptional member experience. Before a studio opens, the Community Lead represents JETSET in the community, develops relationships with local businesses and organizations, plans activations and events, supports community classes, captures leads, creates local social media content with the marketing team, and builds excitement ahead of opening day. After opening, the role continues to grow partnerships and referrals, support events, follow up with prospective members, contribute to membership and studio goals, and help deliver a welcoming in-studio experience while supporting front desk operations.

Requirements

Experience in hospitality, fitness, retail, events, marketing, or community engagement.
Exceptional communication and relationship-building skills.
A passion for health, wellness, and boutique fitness.
Strong organizational skills and the ability to manage multiple priorities.
An entrepreneurial mindset and proactive approach to problem-solving.
Flexibility to work mornings, evenings, weekends, and community events as needed.

Responsibilities

Build relationships with local businesses, wellness partners, run clubs, apartment communities, and corporate organizations.
Plan and execute community activations, pop-ups, and tabling events.
Support JETSET On The Mat community classes and create memorable guest experiences.
Capture leads and help build a founding member community.
Create engaging local social media content alongside the marketing team.
Generate excitement and awareness leading into studio opening day.
Continue building partnerships that drive referrals and new memberships.
Support local events and ongoing community engagement.
Partner with the General Manager to drive membership growth and studio goals.
Follow up with prospective members and support lead conversion.
Deliver an exceptional member experience during in-studio shifts.
Support front desk operations and help create a welcoming, elevated studio environment.