Branch Manager Trainee

Mariner Finance • Knoxville, IA

4d • Onsite

About The Position

Mariner Finance is hiring a Branch Manager Trainee to learn and perform branch lending, customer service, sales, operational, and leadership functions. The role provides quality service to existing and prospective customers seeking loans, supports individual and branch performance goals, and helps offer loan solutions suited to customer needs. The trainee learns the lending and collection duties of branch personnel through the Branch Manager Training Program and assists management with daily operations, customer retention, reporting, expense monitoring, and branch performance analysis. In the Branch Manager’s absence, the trainee provides leadership to the team and coordinates operational issues with the District Manager or AVP. The position requires work at the assigned branch, willingness to relocate, travel to nearby branches when needed, and reliable transportation. The role pays a base rate of $22.60 per hour and is eligible for a monthly incentive based on individual and company performance. Work hours are generally Monday, Wednesday, and Thursday 9:00 a.m.–5:00 p.m.; Tuesday 9:00 a.m.–7:00 p.m.; and Friday 9:00 a.m.–5:30 p.m. Saturday hours are required seasonally and as business needs require. The company may change schedules to address business needs. Employees are physically present in the office and must be able to perform the described physical duties, with reasonable accommodations where applicable.

Requirements

• Bachelor’s degree, or four years of related experience in the Consumer Lending and/or Financial Services industry in lieu of a degree. Military rank may also substitute for a Bachelor’s degree (for example, E-4, W1, or O3 and above).
• Willingness to relocate and availability to travel to surrounding branches when needed.
• Reliable transportation.
• Effective written and oral communication skills and personal computer skills.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must be able to perform the essential duties and functions satisfactorily; reasonable accommodations may be made for employees with disabilities, absent undue hardship.

Nice To Haves

• Customer service experience.
• Internship or work experience in the Consumer Lending or Financial Services industry.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide quality service to existing and prospective customers seeking loans.
• Achieve individual and branch goals related to selling company products and services.
• Review and approve applications within lending authority and use product knowledge to offer appropriate loan solutions.
• Learn the lending and collection functions and duties of branch personnel during the Branch Manager Training Program.
• Assist management with proactive daily task assignment to support quality customer service.
• Manage policy exceptions when authorized, taking into account the nature of the exception, customer retention needs, and related factors.
• Resolve customer obstacles related to products, services, and policies using problem-solving skills.
• Support retention and maintenance of existing accounts, including making inside sales calls to inform customers about other products and services.
• Assist the Branch Manager in managing customer priorities, obtaining additional financial information, completing reports, and communicating about and resolving problem situations.
• Monitor and approve monthly expenses within the scope of authority and the annual business plan; assist with income statement reviews and action plans based on analysis.
• Lead the branch team in the Branch Manager’s absence and coordinate daily operational issues with the District Manager or AVP.
• Perform relief assignments in other markets to practice and demonstrate learned skills.
• Perform other duties as needed, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.
• Obtain applicable licenses required to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location, except in a company-determined emergency.

Benefits

• Full-time employees receive a benefits package; details are provided at the company benefits webpage.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level