Branch Manager Trainee

Mariner Finance • Knoxville, TN

2d • Onsite

About The Position

Mariner Finance is hiring a Branch Manager Trainee to provide customer service and support branch operations while learning the lending and collection functions performed by branch personnel. The role supports loan sales, application review, customer account retention, daily task assignment, expense monitoring, and branch performance analysis. The trainee may provide leadership in the Branch Manager’s absence, coordinate operational issues with district leadership, and complete relief assignments in other markets. The position is based at an assigned branch and requires relocation willingness and travel to surrounding branches when needed. The role pays a base salary of $22.60 per hour and is eligible for a monthly incentive based on individual and company performance. The stated schedule is primarily Monday through Friday, with Saturday hours required seasonally and as business needs require.

Requirements

• Bachelor’s degree, or four years of related experience in the Consumer Lending and/or Financial Services industry in lieu of a degree.
• Military rank may substitute for a Bachelor’s degree, including E-4, W1, or O3 and above.
• Must be willing to relocate and available to travel to surrounding branches when needed.
• Reliable transportation.
• Effective written and oral communication skills and personal computer skills.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered by the branch.
• Must perform work-related tasks at the assigned branch location, except in a company-determined emergency.

Nice To Haves

• Customer service experience.
• Internship or work experience in the Consumer Lending or Financial Services industry.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide quality service to existing and prospective customers seeking loans.
• Meet individual and branch goals related to sales of company products and services.
• Review and approve loan applications within lending authority and recommend loan solutions based on customer needs.
• Learn the lending and collection functions and duties of branch personnel through the Branch Manager Training Program.
• Assist management with proactive daily task assignment to support quality customer service.
• Manage approval of policy exceptions as authorized by management, considering the exception, retention needs, and related factors.
• Resolve customer obstacles related to products, services, and policies using problem-solving skills.
• Help retain and maintain existing accounts by making inside sales calls to inform customers about other products and services.
• Assist the Branch Manager in managing customer priorities, contacting customers for additional financial information, completing reports, and resolving problem situations.
• Monitor and approve monthly expenses in accordance with policies, procedures, and the annual business plan.
• Assist the manager with reviewing the branch income statement and implementing action plans based on the analysis.
• Provide leadership to the branch team and coordinate daily operations in the manager’s absence, communicating with the District Manager or AVP.
• Perform relief assignments in other markets to practice and demonstrate learned skills.
• Perform additional duties as needed to provide consistent customer service, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Competitive monthly incentive based on individual and company performance.
• Generous benefits package for full-time employees; details are available on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level