Branch Manager Trainee

Regional Finance•Lawrenceville, GA

About The Position

The Branch Manager Trainee assists the Branch Manager while learning the consumer finance business and Regional Management Corporation’s business practices. The role is designed to build the skills needed to manage a branch office and includes training in effective people management. The trainee is expected to perform in accordance with the company’s Mission, Vision, and Shared Values. The position includes completing a 15-month technical and soft-skill training program in preparation for a Branch Manager role. The trainee learns the company’s personal loan products, supports customer relationships and service, contributes to branch marketing and portfolio growth, assists with delinquent accounts, and carries out loan application, payment, communications, and daily branch operations. The role requires completion of the training program within the Training Department’s timeframe, attendance at required in-person training at offsite locations, and willingness to travel and relocate for career advancement.

Requirements

Bachelor’s degree.
Experience with Microsoft Office Suite products.
Detail-oriented.
Must pass drug screening and criminal and credit background checks.
Valid driver’s license and access to a dependable automobile with liability insurance coverage.
Willingness to relocate for career advancement.
Ability to travel.
Demonstrated passion for customer service.
Excellent written and verbal communication skills.
Customer-service mindset and ability to relate well to a broad spectrum of people, including external customers, branch colleagues, and corporate coworkers.
Ability to thrive in a pay-for-performance atmosphere.
Proven ability to multitask.
High degree of integrity.
Confidence.
Sales mentality.
Adaptability to a changing environment.
Desire for career advancement.
Problem-solving skills.

Nice To Haves

Bachelor’s degree in a related field, such as business, accounting, finance, economics, management, or marketing.
Bilingual ability.
Leadership roles in collegiate activities.
Community involvement.

Responsibilities

Complete a 15-month technical and soft-skill training program in preparation for a Branch Manager role.
Develop expertise in RMC personal loan offerings and present loan solutions to current and prospective customers to help them achieve their financial goals.
Assist in developing marketing strategies to increase the branch’s loan portfolio and profitability.
Build customer relationships by delivering exceptional service.
Use RMC account management practices to assist delinquent customers.
Transport money and deposits to and from the bank.
Complete the training program within the timeframe set by the Training Department.
Attend required in-person training at offsite locations.
Complete weekly progress reports and work with management to develop, communicate, and track daily, weekly, and monthly goals.
Report, manage, and maintain branch standards related to delinquency.
Receive, track, and post payments and fees to customer accounts in compliance with company policy.
Close loans as directed by the manager.
Manage branch-to-customer communications via mail.
Process loan product applications.
Work with the manager to ensure branch opening and closing procedures are completed daily.
Assist with developing new and maintaining existing business-to-business contacts.
Perform other duties as assigned by leadership.