VP, Branch Manager - Berkeley (Full-time)

Provident Bank•Toms River, NJ

42d•$70,000 - $88,000•Onsite

About The Position

The Branch Manager II is responsible for growing consumer and business customer relationships and administering the daily operations of multiple retail branch offices (two or more) or a qualifying single branch. The role encompasses operations and risk management, internal controls, lending, product sales, customer service, performance management, and branch security and safety, in alignment with the Bank’s objectives. The Branch Manager provides leadership to branch team members to achieve branch goals and support employee development. Objectives include maintaining and expanding customer relationships, improving account and relationship profitability, growing deposits and retail, small business, and commercial loans, selling non-traditional products, and cross-selling other financial products and services. The position works with Assistant Branch Managers to direct staff and oversee branch operations, compliance, reporting, and employee supervision. Work is primarily in a retail banking office and may involve travel to other branches, customers, and property locations. The position requires flexibility, travel, and willingness to work overtime.

Requirements

High school diploma or GED.
Seven years of Branch Manager experience in a sales and service environment.
Business development experience and strong community ties in the general area of the branch locations.
Positive, professional, client-centric, and service-oriented attitude.
Ability to communicate a vision and remove barriers to team success.
Demonstrated ability to meet sales targets and production goals.
Excellent written and verbal communication skills.
Strong organization skills and ability to manage multiple priorities with competing deadlines.
Knowledge of banking operational processes and their relationship to federal regulations and laws.
Ability to work a flexible schedule based on business needs.
Ability to travel throughout the branch network.
Experience managing multiple locations or remote locations.
Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
Willingness and ability to work required overtime and travel to other locations or branches; ability to adapt to new locations and reassignments.

Nice To Haves

Bachelor’s degree in Business Administration or a related field.
Prior multi-branch or multi-office management experience.
Life and Health licenses to support the investment program.

Responsibilities

Achieve assigned goals and monitor branch team members’ sales goals, coaching staff on sales skills and identifying customer opportunities.
Conduct at least one weekly team huddle and one weekly team meeting focused on sales activities and results.
Manage and perform the external sales calling program.
Provide leadership and mentorship to branch team members and support their development.
Participate in leadership development courses and product and service training.
Ensure branch team members consistently provide exceptional customer service and exceed expectations, with validation through customer satisfaction surveys.
Participate in local community events and organizations such as Rotary Club and the Chamber of Commerce.
Work with Assistant Branch Managers to direct day-to-day branch operations and ensure adherence to Bank policies, procedures, internal controls, and government regulations.
Work with Assistant Branch Managers to ensure required reports are complete and submitted on time.
Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, evaluating performance, recognizing and developing employees, addressing complaints, resolving problems, and providing feedback or corrective action.
Manage risk-related issues concerning the branches.
Perform additional duties as required or assigned.

Benefits

Paid time off (PTO) and holiday PTO.
Medical, dental, and vision plans.
Flexible Spending and Health Savings Accounts.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Tuition disbursement and loan repayment programs.
Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
Incentive eligible based on company, business, and/or individual goal achievement and performance.