BRANCH MANAGER II

Pinnacle Bank/Bank of Colorado•Webb City, MO

8d•Onsite

About The Position

The Branch Manager II is responsible for consumer sales and customer service, including directing and motivating a sales force that sells and refers customers to a broad range of financial services. The manager supervises daily retail branch activities, oversees the branch’s day-to-day operations, and serves as the site manager. This role manages branch sales and service results, supervises and develops employees, supports personal banking activities, and ensures the branch follows bank policies and guidelines. The manager also promotes bank services through outreach and community involvement, and works collaboratively with other bank departments. The position is based in Webb City, Missouri, and is full-time. The regular shift is 7:45 a.m.–5:00 p.m.; the manager must be available to cover all branch hours, 7:45 a.m.–6:15 p.m., and additional hours as needed, including rotating Saturdays from 8:45 a.m.–12:15 p.m.

Requirements

High school graduate or equivalent.
Prior supervisory experience.
Knowledge of personal and business banking products, applicable banking regulations, and bank policies and procedures.
Knowledge and expertise in deposit account products and services, with capacity to devote sufficient time and effort to consumer credit underwriting and loan approval.
Knowledge and work experience demonstrating the ability to supervise a department, particularly in sales and customer-service practices and principles.
Ability to communicate courteously and professionally with clients and coworkers.
Ability to operate computer terminals and printers, a back-counter capture machine, a coin machine, and a copier.
Ability to listen effectively to customers and make appropriate referrals.
Ability to maintain confidentiality.
Ability to train employees and ensure efficiency, accuracy, and appropriate customer service.
Ability to work accurately and efficiently in a fast-paced environment and function as a team player.
Ability to work the regular 7:45 a.m.–5:00 p.m. shift, cover all branch hours of 7:45 a.m.–6:15 p.m. and additional hours as necessary, and work rotating Saturdays from 8:45 a.m.–12:15 p.m.

Nice To Haves

Four to six years of related banking experience.
Experience leading and coaching staff in customer-service excellence, closed referral growth, and community outreach.
Self-motivation, a customer-focused approach, enthusiasm for building lasting relationships, and interest in developing people.

Responsibilities

Manage branch sales to achieve sales and fee-income goals and customer-satisfaction results, including holding sales meetings, training staff, and coaching employees on sales behavior and teamwork.
Supervise branch employees by assigning work, ensuring quality customer service, conducting performance reviews, recommending salary actions, and providing training.
Perform personal banking duties as needed, including advising customers about bank services, opening accounts, conducting teller functions, accepting loan applications, and recommending applications for approval.
Assist in approving or denying loans submitted by other personal bankers.
Collect and monitor past-due accounts and charge-offs.
Promote bank services through calls to potential customers and participation in professional, personal, and community activities.
Handle customer-service duties, including answering telephone inquiries, closing accounts, ordering checks, and ensuring appropriate service levels.
Ensure branch compliance with bank policies and guidelines.
Maintain positive interaction with other bank departments.
Maintain regular and reliable attendance and work flexible hours, including weekends when the branch is open.
Perform other duties or projects as assigned.