Branch Manager II

Woodforest National Bank•Maryville, TN

About The Position

As the Branch Manager of Woodforest National Bank, you will lead with an entrepreneurial mindset and act as the business owner, ensuring the branch serves as a key hub for banking services. Most of your time will be spent at the branch, engaging customers and team members to drive sales and increase deposits. You will develop customer relationships through strategic partnerships and community involvement. You will represent Woodforest and be responsible for exceptional customer service, relationship growth, and operational excellence while embodying the values of Ownership, Service, Community, and Integrity. The role includes responsibility for branch performance, resources, sales goals, deposits, referrals, compliance, security, cash handling, expenses, customer relationships, community outreach, staffing, and operational improvement. You will also lead a technology-forward banking experience and resolve customer concerns. The position is full-time and includes supervisory responsibility for personnel and employment decisions at the assigned branch. Travel of up to 25% is required for business development and community engagement. Working conditions involve standing most of the time, with occasional walking, moving, sitting briefly, and lifting or carrying light items weighing no more than ten pounds. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

For internal candidates: at least two years of Woodforest Branch Manager I experience.
For internal candidates: a rating of “Meets Expectations” or better on the two most recent consecutive Woodforest Performance Evaluations.
For internal candidates: no “Written Warning” level disciplinary action in the calendar year.
For external candidates: at least two years of Branch Manager experience at another bank within the past three years.
High school diploma or equivalent.
Proactive in seeking business outside the branch.
Goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Open to direct coaching and feedback.
Able to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills and ability to remain composed and positive with customers and internal team members.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and the sales and service process.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills, including prioritizing and multitasking in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Positive and engaging demeanor.
Maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability, drive and achieve team sales goals and expectations, and consistently measure results.
Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver warm, personalized, solution-oriented customer interactions and coach the team to provide a customer-first experience.
Coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities that drive branch traffic and deepen local connections.
Lead community outreach with Community Development Relationship Managers to support local initiatives and events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and with customers.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch/location.
Travel for business development and community engagement, up to 25%.