Branch Manager I

Fidelity Bank•Greensboro, NC

35d

About The Position

The Branch Manager I assists with achieving branch growth and profitability goals by designing, implementing, and leading the branch’s marketing and business development plan. The role coaches branch staff to increase sales and deliver high-quality customer service. The Bank assigns role levels according to market category and the position’s level of responsibility. The position manages business development and service excellence, credit quality and loan portfolio performance, operational risk and compliance, and the supervision and development of branch staff. It represents the Bank in the community, develops customer and prospect relationships, manages lending activities, ensures adherence to policies and regulations, and oversees branch operations and internal controls.

Requirements

Bachelor’s degree and six years of banking experience, including one year of management experience, or an equivalent combination of education and experience.
In-depth knowledge of retail lending policies and procedures and branch operations, including teller and customer service functions.
Knowledge of retail bank deposit, credit, loan, and non-retail products, and a thorough understanding of deposit and lending regulations.
Strong credit analysis skills in personal cash flow and general credit analysis skills in business cash flow.
Ability to influence, motivate, and coach others through knowledge of bank operations.
Ability to communicate orally and in writing with associates at all levels and with customers in a professional and diplomatic manner.
Ability to identify, analyze, and solve problems accurately and efficiently.
Strong decision-making skills and ability to handle confidential and proprietary information.
Strong supervisory, sales, organizational, communication, conflict management, and computer skills.

Responsibilities

Create, plan, organize, and oversee branch staff activities to support growth through a branch sales and service plan.
Develop profitable business through proactive cross-selling and relationship enhancement.
Represent the Bank in the community, develop additional business, and serve as an officer in at least one community organization.
Promote Bank products and services through teamwork; lead weekly sales meetings and monitor sales performance against the sales and service plan.
Meet branch production and performance goals; conduct customer and prospect calls and develop a prospect list of profitable business and retail relationships.
Work with branch associates to support calling efforts and partner with the Business Development Officer on relationship building and referrals.
Maintain service excellence, including exceptional Right by You Mystery Shop results.
Manage and grow a quality loan portfolio, with a focus on retail lending, and maintain average loan-yield objectives.
Analyze loan applications and financial statements, make credit decisions consistent with Bank Loan Policy, interview potential loan customers, and process loan requests.
Monitor loans and manage past-due and watchlist loans to maintain credit quality.
Minimize loan losses and exceptions through effective documentation, underwriting, timeliness, and relationship building.
Ensure adherence to Bank policies, procedures, and regulatory guidelines; maintain current knowledge of relevant operational, security, and lending regulations and policies.
Assist with hiring and training new associates; supervise, motivate, and deploy branch staff to ensure operations and internal controls are completed accurately and on time.
Delegate responsibilities, ensure adequate staff training, promote teamwork, lead by example, coach weaknesses, and recognize strengths.
Conduct performance reviews for branch staff reporting to this position.