Branch Leader I, II, III - Wynwood

Truist Bank•Miami, FL

About The Position

The Branch Leader manages all aspects of the assigned branch, including branch performance, business development, team leadership, and compliance with internal controls, operating procedures, and risk-management policies. The role focuses on small-business expertise and development in support of Truist’s purpose of inspiring and building better lives and communities. The Branch Leader may be cross-trained to assist with teller transactions as needed. The role promotes Truist’s purpose, mission, values, and culture in the community and within the team. It drives branch revenue and business development through small-business and new-client strategies, client appointments, outbound calling, prospecting, and growth of Mass Affluent relationships. The Branch Leader also builds community relationships and partnerships across the bank, leads and coaches teammates, and manages branch staffing and performance processes. The position partners with Integrated Relationship Management and Operations colleagues to support a One Team culture, maintain compliance, manage risk, and ensure required training is completed. Human-capital responsibilities include interviewing, hiring, scheduling, development planning, performance reviews, and performance counseling, including disciplinary actions.

Requirements

Bachelor’s degree or equivalent education and related training or experience.
Two years of financial-services and consumer/small-business expertise, or equivalent experience and/or performance.
One year of previous branch leadership or management experience.
Strong interpersonal, sales-relationship, and prioritization skills.
Strong written and verbal communication skills.
Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer registration and applicable NMLS background check.
Ability to inspire, lead, and coach others.
English language fluency is required.

Nice To Haves

Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
Graduate of an internal leadership development program.

Responsibilities

Promote a positive public image in the community and instill Truist’s purpose, mission, and values in the team.
Drive branch business development and individual and team performance, including through Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
Drive branch revenue through small-business development and new-client strategies, including face-to-face client appointments, outbound calling, and prospecting.
Participate, as reviewed and approved in the market, in civic, government, professional, business, community-affairs, association, and other groups to develop business and build the Truist brand.
Lead, grow, coach, and motivate teammates and execute branch engagement routines to support clients’ financial success and team empowerment.
Partner with Integrated Relationship Management and Operations colleagues to ensure compliance with bank procedures, internal controls, risk-management policies, and the Truist Code of Ethics.
Work with the area operations officer and ensure all required team training is completed.
Collaborate with Integrated Relationship Management and other key business partners to promote a One Team culture and business partnerships within the branch.
Manage human-capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, and performance counseling, including disciplinary actions.
May be cross-trained to assist with teller transactions as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division