Branch Leader I, II, III - Alico Commons
About The Position
The Branch Leader is responsible for managing all aspects of the assigned branch. This includes driving branch performance through leadership, coaching, management, and business development, with a focus on small business expertise and development. The role ensures compliance with internal controls, operational procedures, risk management policies, and the Truist Code of Ethics. It also manages branch human capital, including hiring, workforce scheduling, performance reviews, development planning, and disciplinary actions. The leader may be cross-trained to assist with teller transactions as needed. The Branch Leader promotes Truist’s Purpose, Mission, Values, and culture; builds the branch’s public image and community relationships; develops business and revenue through small business and new-client strategies; and leads teammates to support clients’ financial success and team empowerment. The role partners with Integrated Relationship Management and Operations teams to support collaboration, compliance, risk management, and completion of required training.
Requirements
- Bachelor’s degree or equivalent education, related training, or experience.
- Two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
- One year of previous branch leadership or management experience.
- Strong interpersonal, sales relationship, and prioritization skills.
- Strong written and verbal skills.
- Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in the role, including new or transferred registration and applicable NMLS background check.
- Ability to inspire, lead, and coach others.
Nice To Haves
- Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
- Graduate of an internal leadership development program.
Responsibilities
- Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
- Drive branch business development and performance, including personal productivity and strategies such as Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
- Grow branch revenue through small business development and new-client strategies, using client appointments, outbound calls, and prospecting.
- Participate, as approved in the market, in civic, government, professional, business, and community groups to develop business and build the Truist brand.
- Lead, grow, coach, and motivate teammates while executing branch engagement routines.
- Partner with Integrated Relationship Management and Operations partners to ensure compliance with procedures, internal controls, risk management policies, the Truist Code of Ethics, and required team training.
- Collaborate with Integrated Relationship Management and key business partners to promote a One Team culture.
- Make human capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
- Assist with teller transactions as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
- 10 sick days, prorated
- Paid holidays
- Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
