Branch Leader I, II, III - Alico Commons
About The Position
The Branch Leader is responsible for managing all aspects of an assigned branch. The role drives branch performance through leading, coaching, and managing teammates, and through business development. Small business expertise and development are critical to supporting Truist’s Purpose of inspiring and building better lives and communities. The Branch Leader ensures compliance with internal controls, operational procedures, risk management policies, and the Truist Code of Ethics. The role manages human capital, including interviewing, selection, hiring, performance reviews, disciplinary actions, and workforce scheduling. The Branch Leader may be cross-trained to assist with teller transactions as needed. The Branch Leader promotes Truist’s Purpose, Mission, Values, and culture; grows branch revenue and client relationships; develops small business and mass affluent business; and builds community connections. The role also partners with Integrated Relationship Management and Operations teams and ensures required training is completed by the branch team.
Requirements
- Bachelor’s degree or equivalent education and related training or experience.
- Two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
- One year of previous branch leadership or management experience.
- Strong interpersonal, sales relationship, and prioritization skills.
- Strong written and verbal skills.
- Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS background check.
- Ability to inspire, lead, and coach others.
Nice To Haves
- Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
- Graduate of Internal Leadership Development Programs.
Responsibilities
- Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team in support of Truist culture.
- Drive branch business development and strong team and individual performance through personal productivity and Truist strategies, including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnerships.
- Drive branch revenue through Small Business development and new-client strategies, including face-to-face appointments, outbound calling, and prospecting; grow Mass Affluent business through appointments and outbound calling.
- Participate, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations, and groups to prospect and develop business and build the Truist brand.
- Lead, grow, coach, and motivate teammates while executing branch engagement routines to support clients’ financial success and team empowerment.
- Partner with IRM and Operations partners, including the area operations officer, to ensure compliance with bank procedures, internal controls, risk management, the Truist Code of Ethics, and required team training.
- Make branch human-capital decisions, including interviewing, selecting, hiring, scheduling, developing, conducting annual performance reviews and ratings, and providing performance counseling and disciplinary actions.
- Assist with teller transactions as needed after cross-training.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
- 10 sick days, prorated
- Paid holidays
- May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
