Branch Leader I, II, III - Wynwood

Truist Bank•Miami, FL

About The Position

The Branch Leader is responsible for managing all aspects of the assigned branch, including driving performance through leadership, coaching, management, and business development. The role emphasizes small business expertise and development in support of Truist’s purpose of inspiring and building better lives and communities. The Branch Leader ensures compliance with internal controls, operational procedures, and risk management policies, and manages human capital activities such as interviewing, hiring, performance reviews, disciplinary actions, and workforce scheduling. The leader may be cross-trained to assist with teller transactions as needed. The Branch Leader promotes Truist’s Purpose, Mission, Values, and culture; develops branch revenue and client relationships; and builds business through appointments, outbound calling, prospecting, and community involvement. The role also leads and coaches teammates, partners with Integrated Relationship Management and Operations colleagues, and oversees branch training, compliance, and team performance.

Requirements

Bachelor’s degree or equivalent education, related training, or experience.
Two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
One year of previous branch leadership or management experience.
Strong interpersonal, sales relationship, and prioritization skills.
Strong written and verbal communication skills.
Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer registration, and complete the applicable NMLS background check.
Ability to inspire, lead, and coach others.

Nice To Haves

Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
Graduate of an internal leadership development program.

Responsibilities

Promote a positive public image in the community and instill Truist’s Purpose, Mission, Values, and culture in the team.
Drive branch business development and strong team and individual performance across Truist strategies, including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
Grow branch revenue through small business development and new client strategies, including face-to-face appointments, outbound calling, and prospecting; develop Mass Affluent relationships through appointments and outbound calling.
Participate, as approved in the market, in civic, government, professional, business, community, association, and other groups to develop business and build the Truist brand.
Lead, grow, coach, and motivate teammates through branch engagement routines to support client financial success and team empowerment.
Partner with Integrated Relationship Management and Operations colleagues to ensure compliance with bank procedures, internal controls, risk management requirements, and the Truist Code of Ethics.
Ensure required training is completed by the branch team and collaborate with business partners to promote a One Team culture.
Make human capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
May be cross-trained to assist with teller transactions as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division