Branch Leader I, II or III - Norwood Plaza

Truist • Austin, TX

5d

About The Position

The Branch Leader is responsible for managing all aspects of an assigned branch, including driving branch performance through leadership, coaching, management, and business development. Small business expertise and development are critical to supporting Truist’s purpose of inspiring and building better lives and communities. The role ensures compliance with internal controls, operational procedures, and risk management policies, and manages human capital through interviewing, selection, hiring, performance reviews, disciplinary actions, and workforce scheduling. The Branch Leader may be cross-trained to assist with teller transactions as needed.

The role promotes Truist’s public image and culture, develops branch business and revenue, and leads teammates in delivering strong individual and team performance. It involves building community relationships and working with Integrated Relationship Management and Operations partners to support client financial success, team empowerment, and compliance.

Requirements

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in the role, including new or transfer of registration and applicable NMLS background check.
• Ability to inspire, lead, and coach others.

Nice To Haves

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of internal leadership development programs.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch business development and team and individual performance through personal productivity and Truist strategies, including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnership.
• Grow branch revenue through small business development, new-client strategies, face-to-face client appointments, outbound calling, and prospecting.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations, and groups to develop business and build the Truist brand.
• Lead, grow, coach, and motivate teammates through branch engagement routines.
• Partner with Integrated Relationship Management and Operations partners to support compliance with procedures, internal controls, risk management, the Truist Code of Ethics, and completion of required team training.
• Collaborate with Integrated Relationship Management and key business partners to promote a One Team culture.
• Make human capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
• Assist with teller transactions as needed after cross-training.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager