Branch Leader I, II or III - Norwood Plaza

Truist Bank • Austin, TX

4d

About The Position

The Branch Leader is responsible for managing all aspects of the assigned branch. The role drives branch performance through leadership, coaching, management, and business development, with emphasis on small business expertise and development. It also ensures compliance with internal controls, operational procedures, risk management policies, and the Truist Code of Ethics. The position manages branch human capital, including staffing decisions, scheduling, development, performance reviews, and disciplinary actions. The Branch Leader may be cross-trained to assist with teller transactions as needed.

The Branch Leader promotes Truist’s Purpose, Mission, Values, and culture while building a positive public image in the community. The role develops branch revenue and client relationships through small business and new-client strategies, client appointments, outbound calls, prospecting, and community involvement. It leads and motivates teammates, executes branch engagement routines, and partners with Integrated Relationship Management, Operations, and other business partners to support clients, team performance, and operational compliance.

Requirements

• Bachelor’s degree, or equivalent education and related training or experience.
• Two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment, including new or transferred registration, and meet applicable NMLS background check requirements.
• Ability to inspire, lead, and coach others.

Nice To Haves

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of internal leadership development programs.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch business development and team and individual performance in areas including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
• Grow branch revenue through small business development and new-client strategies, including client appointments, outbound calling, and prospecting.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations, and groups to develop business and build the Truist brand.
• Lead, grow, coach, and motivate teammates while executing branch engagement routines.
• Partner with Integrated Relationship Management and Operations partners to support compliance with bank procedures, internal controls, risk management, the Truist Code of Ethics, and required team training.
• Collaborate with Integrated Relationship Management and key line-of-business partners to promote a One Team culture.
• Make human capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, performance reviews and ratings, performance counseling, and disciplinary actions.
• Assist with teller transactions as needed, if cross-trained.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Manager