Branch General Manager

Lowe's Home Centers • Tampa, FL

1d

About The Position

The Branch General Manager (BGM) leads the daily operations of a Lowe’s Pro Supply branch and is a key member of its leadership team. The role coaches and trains associates, delegates and follows up on daily tasks, manages performance, and ensures adequate department coverage. The BGM builds and supports a branch culture aligned with Lowe’s mission and behaviors, maintains a strategic view of talent needs, and recruits and develops talent.

The BGM drives execution of operations strategies, uses relevant data to inform branch-specific decisions, supports customer service, proactively addresses branch needs, and represents the Lowe’s brand in the community. The role hires, trains, coaches, motivates, and engages warehouse, driver, and branch associates; partners with field sales and support teams to achieve business goals; and manages product flow into and out of the branch. The BGM works with HR, Asset Protection, Safety, Sales, and other cross-functional partners to execute the Lowe’s Pro Supply business strategy.

The position requires a set schedule that management may change based on facility needs. Work may involve mornings, afternoons, nights, or weekends. Conditions can include indoor and outdoor weather, varying climates, noise, and moving or shaking objects and equipment. Lifting requirements vary; single lifts are limited to 70 pounds, with team lifts used minimally starting at 70 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

Requirements

• At least 5 years of experience leading associates in warehouse, distribution center, or large retail environments.
• At least 3 years of experience managing P&L.
• Experience building and maintaining cross-functional relationships in a matrixed environment.
• Experience with software applications such as Microsoft Office and/or a Warehouse Management System.

Nice To Haves

• Experience recruiting, developing, and retaining effective teams.
• Experience managing resources, time, and budgets.
• Experience working cross-functionally to identify and resolve significant process-improvement opportunities.
• Experience taking a lead role in a corporate-led initiative or leadership experience in another Lowe’s Supply Chain network facility.
• Bilingual skills, if applicable to the facility.

Responsibilities

• Lead daily branch operations, including delegating and following up on tasks, managing performance, and ensuring adequate department coverage.
• Hire, train, coach, motivate, and engage warehouse, driver, and branch associates.
• Build and support a branch culture aligned with Lowe’s mission and behaviors.
• Maintain a strategic view of branch talent needs and recruit and develop talent.
• Drive execution of operations strategies and analyze relevant data to inform branch-specific strategies and decisions.
• Support customer service, proactively address branch needs, and serve as a Lowe’s brand ambassador in the community.
• Partner with field sales teams and support team members to achieve business goals.
• Manage the flow of products into and out of the branch to provide a high level of customer service.
• Build and maintain cross-functional partnerships with Human Resources, Safety and Asset Protection, Sales, and Support Teams.
• Identify performance barriers and use cross-functional resources to diagnose issues and remove barriers.
• Use financial reports and business data to support decisions that positively affect key branch metrics.
• Identify employees’ training needs, support enterprise-wide and branch-level training initiatives, remove obstacles, and provide access to development resources.
• Seek feedback and address opportunities to improve personal leadership and performance.
• Work a set schedule that may be changed by management based on facility needs, potentially including mornings, afternoons, nights, and/or weekends.

Benefits

• Career development and continuous learning opportunities, including lateral moves, promotions, and opportunities to move into a new career field.
• Optional Employee Stock Purchase Plan.
• Matching 401(k) plan.
• Discretionary and profit-sharing bonuses for front-line workers when the company succeeds.
• Paid time off for vacations, holidays, and sick time.
• Medical, dental, and vision insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed