Branch General Manager

Mission Linen • Newark, CA

1d

About The Position

Mission Linen Supply is hiring a Branch General Manager to take full ownership of a service center branch and be accountable for its performance, profitability, operational goals, and customer relationships. This senior, hands-on leadership role directly supervises Area Managers, route sales and service teams, and support staff. The Branch General Manager provides field mentorship and leadership to Area Managers and Route Sales & Service Representatives (RSSRs), develops one-way and rental field sales goals, and serves as the primary local company contact for customers, the community, vendors, and relevant government entities.

Mission Linen Supply is a family-owned, privately held provider of linen, uniform, and facility service products across five western states. Founded in 1930 and headquartered in Santa Barbara, California, the company describes its industrial laundry and linen services as an essential, recession-resistant industry. The role offers a base salary of $120,000 or more, based on education, experience, other qualifications, and assignment location, plus recurring performance-based compensation opportunities and a car allowance. Familiarity with textile rental products and services is a plus; relevant experience in another route-based rental or service business is also welcomed, and Mission will train leaders on its specific products.

The company offers medical, dental, and vision insurance; a retirement savings program; paid sick, holiday, and vacation time; and other benefits. Mission Linen Supply is an Equal Opportunity Employer and states its commitment to equal employment opportunity without regard to protected status.

Requirements

• At least 5 years of management and leadership experience, including leading other managers or supervisors.
• Strong route sales and customer service skills and focus.
• Knowledge of and familiarity with route sales and service.
• Familiarity with textile rental products and services, or relevant experience in a similar route-based rental or service industry.
• Strong business acumen and the ability to understand and analyze financial data to make sound business decisions.
• Bachelor's degree or equivalent years of related experience.
• Computer literacy in Microsoft Office and related business systems, including financial and route accounting systems.
• Strong interpersonal and communication skills.
• Valid driver's license.

Nice To Haves

• Familiarity with textile rental products and services.
• Relevant experience in another route-based rental or service industry, such as uniform or textile rental, pest control, water or coffee service, or security monitoring.

Responsibilities

• Take overall responsibility for the successful operation, performance, and profitability of the branch.
• Directly supervise Area Managers, route sales and service drivers, and support staff.
• Provide field mentorship and leadership to Area Managers and Route Sales & Service Representatives.
• Oversee staffing, training, and performance management of branch service staff.
• Manage key performance indicators, including labor, inventory, and other operational costs.
• Recommend and implement programs to improve efficiency, lower costs, and grow market share.
• Work with the sales department to achieve branch revenue goals and develop one-way and rental field sales goals.
• Ensure staff deliver superior customer relations, account growth, and account retention, and drive branch profitability.
• Serve as the primary local company contact for customers, the community, vendors, and relevant government entities.
• Provide hands-on, in-the-field support and lead by example.
• Prepare and submit required company and regional reports and attend Quarterly Performance Reviews.
• Ensure compliance with internal audit and safety programs.
• Ensure regular and effective fleet maintenance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement savings program
• Paid sick time
• Paid holidays
• Paid vacation
• Company-wide sales contests with recurring performance-based payout opportunities
• Product-specific performance bonuses
• Vendor-sponsored incentive contests
• Annual top-performer recognition incentive
• Annual performance incentive tied to company and plant performance
• Car allowance
• Other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior