Branch Coordinator - Pinellas

Pinnacle Home Care•Oldsmar, FL

About The Position

Pinnacle Home Care is hiring a Branch Coordinator to support assigned regional office locations. The role maintains accurate branch information and organized office operations, coordinates administrative needs, and communicates operational concerns to the DCS. It handles mail, medical-record routing, shipments, and supply inventory while protecting confidential patient and employee information. The coordinator updates on-call coverage information, manages the CareBestie queue, and resolves non-clinical requests within the role’s scope. Clinical concerns must be referred to the appropriate Clinical Manager; clinical assessments and decisions remain the responsibility of licensed clinical staff. The role also tracks employee renewals and required education, coordinates biohazard and fire-inspection compliance, and supports meetings, training, inspections, and internal reviews. The position follows a daily workflow that includes updating branch sheets and checking coverage and the CareBestie queue at the start of the day; managing mail, shipments, inventory, renewals, meetings, and follow-up during the day; and confirming non-clinical items are addressed, clinical matters are escalated, and unresolved concerns are reported to the DCS by day’s end. Reliable transportation and travel among assigned regional offices are required.

Requirements

High school diploma or equivalent required.
Strong organizational skills, attention to detail, customer service, and independent follow-through.
Proficiency in Microsoft Outlook, Excel, Word, and Teams.
Ability to learn WellSky, CareBestie, and other applicable systems.
Ability to maintain HIPAA-compliant confidentiality and communicate professionally with clinical staff and corporate teams.
Reliable transportation and ability to travel among assigned regional offices as needed.

Nice To Haves

Healthcare office administration or home health experience.

Responsibilities

Update daily branch sheets for each assigned office location and maintain accurate branch information.
Maintain organized office operations and coordinate administrative needs across regional locations.
Identify operational concerns and promptly communicate unresolved matters to the DCS.
Check, sort, distribute, and process incoming and outgoing mail daily, including mail for the corporate office.
Route received medical records to the Medical Records department and coordinate required physical shipments to the corporate office using secure, approved processes.
Receive, track, distribute, and coordinate office shipments while protecting confidential patient and employee information.
Organize, stock, and distribute medical supplies and maintain an accurate, current supply inventory list.
Order and replenish medical supplies, Start of Care (SOC) packets, patient education pamphlets, forms, and office supplies under approved procedures.
Monitor supply levels and escalate shortages or discrepancies to the DCS.
Update CareBestie on-call coverage information and manage the CareBestie queue throughout the business day.
Resolve non-clinical calls and requests within the role’s scope and promptly refer clinical concerns to the appropriate Clinical Manager.
Track clinical escalations, follow up for resolution by end of day, and elevate unresolved items to the DCS.
Track CPR, driver’s license, professional license, and TB renewals, as applicable.
Follow up on outstanding Learning Management System (LMS) courses and required employee education.
Notify employees and leadership of upcoming expirations, document follow-up, and escalate overdue requirements to the DCS and appropriate HR contacts.
Coordinate biohazard compliance activities, service requests, and biohazard ticketing.
Schedule and track fire inspections, corrective follow-up, and related office compliance records.
Support office readiness for inspections and internal reviews.
Coordinate and set up all-staff meetings and training sessions at the direction of the DCS.
Prepare and print agendas, handouts, training materials, and sign-in sheets; maintain and route attendance records.
At the start of the day, update branch sheets, verify on-call coverage, and review the CareBestie queue.
Throughout the day, handle mail, shipments, inventory, renewals, meetings, and queue follow-up.
At the end of the day, confirm non-clinical items are addressed, clinical items are escalated and followed through, and unresolved concerns are reported to the DCS.