BRANCH COORDINATOR

Apria Healthcare•Ceres, CA

8d•$20 - $26•Onsite

About The Position

Branch Coordinators support patients and caregivers by phone and in person, providing excellent customer service and working with patients, providers, and teammates to ensure orders are received and processed accurately and on time. They also obtain documentation required to bill health insurance plans, helping patients access available benefits and needed care. The role includes serving as the first point of contact for patients arriving at the branch, answering inbound calls, resolving common issues, and escalating concerns when appropriate. Branch Coordinators process orders, review information across multiple systems, confirm delivery appointments, verify insurance, obtain authorizations, monitor faxes, and enter data. They gather information and documentation from sales teams, referral sources, and patients; review new and recurring patient accounts; collect payments and billing information; reconcile receivables; and make customer-satisfaction calls. The role may also involve downloading data from respiratory devices and performing functional tests on certain equipment. Other duties may be assigned as required. The anticipated pay range is $20–$26 per hour. Actual compensation may vary based on experience, skills, education, and location. The position is performed in an office setting with moderate noise and indoor fluorescent lighting.

Requirements

High school diploma or equivalent.
At least one year of related work experience.
Organizing skills.
Problem-solving and analysis skills.
Patient-focused approach.
Teamwork skills.
Time management and multitasking skills.
Effective communication in person, by phone, and electronically.
Intermediate to advanced computer skills.
Proficiency working in multiple systems at once.
English reading, writing, and verbal skills.
Intermediate-level math skills.

Nice To Haves

At least two years of experience in an office environment, healthcare setting, or call center.
Experience using a multi-line phone system.

Responsibilities

Serve as the first point of contact for patients arriving in person.
Answer inbound customer calls on a multi-line phone system, provide information, troubleshoot common issues, coordinate resolutions with branch and other teams, and escalate concerns when necessary.
Process branch duties, including creating and working orders, reviewing multiple systems, confirming delivery appointments, verifying insurance, obtaining equipment authorizations, monitoring incoming faxes, and performing data entry.
Work with sales teams, referral sources, and patients to gather documentation and information needed to meet insurance guidelines.
Request health plan authorizations or information electronically or verbally as required.
Review new and recurring patient accounts and obtain documentation needed to bill health insurance plans.
Collect credit card payments and billing information, reconcile daily receivables, and submit them to the lock box.
Make outbound customer-satisfaction calls to patients and referral sources.
May download data from recording devices, including apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
May perform functional tests on certain respiratory equipment.
Perform other duties as required.