Branch Coordinator

Apria Healthcare•Winston-Salem, NC

8d•$18 - $27•Onsite

About The Position

Branch Coordinators support patients and caregivers by phone and in person, providing customer service and working with patients, providers, and team members to ensure orders are processed accurately, efficiently, and on time. They also obtain documentation needed to bill health insurance plans. The anticipated salary range is $18.00–$26.50; actual compensation may vary based on job-related factors such as experience, skills, education, and location. This position performs branch order-processing and customer-service duties, including handling calls, coordinating documentation and insurance authorizations, and supporting payment and billing processes. Some duties may include downloading data from respiratory devices or conducting functional tests on respiratory equipment. The role has no supervisory responsibilities. Work is performed in an office setting with moderate noise and indoor fluorescent lighting.

Requirements

High school diploma or equivalent.
At least one year of related work experience.
Organizing, problem-solving and analysis, patient focus, teamwork, and time-management/multitasking skills.
Effective communication in person, by phone, and electronically.
Intermediate to advanced computer skills, including proficiency working in multiple systems simultaneously.
English reading, writing, and verbal skills.
Intermediate-level math skills.

Nice To Haves

At least two years of experience in an office environment, healthcare setting, or call center.
Experience using a multi-line phone system.

Responsibilities

Serve as the first point of contact for patients arriving in person.
Answer inbound customer calls on a multi-line phone system, provide information, troubleshoot common issues, coordinate resolutions with branch and other teams, and escalate concerns when needed.
Process branch duties, including creating and working new orders, reviewing multiple systems, confirming delivery appointments, verifying insurance, obtaining equipment authorizations, monitoring incoming faxes, and performing data entry.
Work with sales teams, referral sources, and patients to gather information and documentation required by insurance guidelines; request health-plan authorizations or information electronically or verbally.
Review new and recurring patient accounts and obtain documentation from referral sources needed to bill health insurance plans.
Collect credit-card payments and billing information, reconcile daily receivables, and submit them to the lock box.
Make outbound customer-satisfaction calls to patients and referral sources.
May download data from apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
May perform functional tests on certain respiratory equipment.
Perform other duties as required.