BRANCH COORDINATOR

Apria Healthcare•Sacramento, CA

7d•$19 - $36•Onsite

About The Position

Branch Coordinators support patients and caregivers by phone and in person, providing excellent customer service and working collaboratively with patients, providers, and teammates. They ensure orders are received and processed accurately and efficiently, and obtain the documentation required to bill health insurance plans. The position also supports timely access to care and helps patients maximize their health plan benefits. The role performs branch order processing, insurance verification and authorization work, customer communications, payment collection, and related administrative duties. It may also include downloading recordings from respiratory devices and performing functional tests on certain equipment. The position is performed in an office setting. The anticipated salary range is $19.25–$35.75 per hour; actual compensation may vary based on experience, skills, education, and location.

Requirements

High school diploma or equivalent.
At least one year of related work experience.
Organizing skills.
Problem-solving and analysis skills.
Patient-focused approach.
Teamwork skills.
Time management and multitasking skills.
Effective communication in person, by phone, and electronically.
Intermediate to advanced computer skills, including proficiency working in multiple systems simultaneously.
English reading, writing, and verbal skills.
Intermediate-level math skills.

Nice To Haves

At least two years of experience in an office environment, healthcare setting, or call center.
Experience using a multi-line phone system.

Responsibilities

Serve as the first point of contact for patients arriving in person.
Answer inbound calls on a multi-line phone system, provide information, troubleshoot common issues, coordinate resolutions, and escalate concerns when needed.
Process branch duties, including creating and working new orders, reviewing multiple systems, confirming delivery appointments, verifying insurance, obtaining equipment authorizations, monitoring incoming faxes, and entering data.
Work with sales teams, referral sources, and patients to gather information and documentation required by insurance guidelines.
Request health plan authorizations or information electronically or verbally, as required.
Review new and recurring patient accounts and obtain documentation from referral sources needed to bill health insurance plans.
Collect credit card payments and billing information, reconcile daily receivables, and submit them to the lock box.
Make outbound customer satisfaction calls to patients and referral sources.
When needed, download recordings from apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
When needed, perform functional tests on certain respiratory equipment.
Perform other duties as required.