Branch Coordinator - Floorcovering

Sherwin-Williams•Chesapeake, VA

1d•Onsite

About The Position

This part-time role works closely with wholesale customers to determine their floorcovering needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The coordinator resolves customer concerns, supports client satisfaction, stays current on product features, and maintains product quality and visual standards in the branch. The position is at Store #5191, 3419 Business Center Dr, Ste A, Chesapeake, VA 23323-2640, with starting pay of $16.00 per hour. The role involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring current or future sponsorship for an employment work visa.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing to work all scheduled hours, with or without reasonable accommodation.
For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
Valid, unrestricted driver’s license.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling floorcovering and/or floorcovering products.
Prior work experience operating floorcovering cutting equipment.
Ability to read, write, comprehend, and communicate in more than one language, including Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate floorcovering products.
Build productive, trusting relationships with wholesale customers.
Refer potential wholesale leads to sales representatives and store staff.
Process orders and schedule or coordinate installations with installers and customers.
Check installers’ orders for accuracy before materials leave the store.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work-order files.
Pull appropriate products from the sales floor or warehouse.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory-control procedures.
Suggest ways to improve sales.