Branch Coordinator Lead - Floorcovering

Sherwin-Williams•Houston, TX

1d•Onsite

About The Position

This part-time role works closely with wholesale customers to determine their floorcovering needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. The coordinator promptly resolves customer concerns, promotes customer satisfaction, stays current on product features, and maintains the quality and visual standards of products and the branch. The position is at Store #7377, 1331 E 40th St, Houston, TX 77022-4103. Store hours are Monday through Friday, 7:00 AM to 5:00 PM. The role involves customer contact, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables; access may be supervised or unsupervised. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without sponsorship for an employment work visa now or in the future.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
Must have at least one year of experience working in a delivery, retail, or customer service position.
Must have previous work experience selling floorcovering and/or floorcovering products.
Must have prior work experience operating floorcovering cutting equipment.

Nice To Haves

Valid, unrestricted driver’s license.
At least a high school diploma or GED.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate floorcovering products.
Build productive, trust-based relationships with wholesale customers.
Refer potential wholesale leads to sales representatives and store staff.
Process orders and schedule or coordinate installations with installers and customers.
Check installers’ orders for accuracy before materials leave the store.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files.
Pull appropriate products from the sales floor or warehouse.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.