Branch Coordinator Lead - Floorcovering

Sherwin-Williams • Houston, TX

1d • Onsite

About The Position

The Branch Coordinator Lead works closely with wholesale customers to identify their floorcovering needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. The role includes resolving customer concerns, building customer satisfaction, staying current on product features, and maintaining product quality and visual standards in the branch.

The position is based at Store #7377, 1331 E 40th St, Houston, TX 77022-4103. Store hours are Monday through Friday, 7:00 AM to 5:00 PM. This is a part-time position. Duties involve customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
• Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and frequently lift and carry up to 50 pounds, and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling floorcovering and/or floorcovering products.
• Prior work experience operating floorcovering cutting equipment.

Nice To Haves

• Valid, unrestricted driver’s license.
• High school diploma or GED.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and by phone by determining needs and presenting appropriate floorcovering products.
• Build productive, trusting relationships with wholesale customers.
• Refer potential wholesale leads to sales representatives and store staff.
• Process orders and schedule or coordinate installations with installers and customers.
• Check installers’ orders for accuracy before materials leave the store.
• Process sales transactions accurately and consistently with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files.
• Pull appropriate products from the sales floor or warehouse.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about offered products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, and connection; candidates are directed to the benefits website for offerings they may be eligible for if hired.
• Potential benefits include retirement, health care, well-being, and commuting-related offerings; specific plans and eligibility are not detailed in the posting.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed