Branch Coordinator - Floorcovering

Sherwin-Williams • Chesapeake, VA

1d • Onsite

About The Position

The Branch Coordinator - Floorcovering works closely with wholesale customers to understand their floorcovering needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role resolves customer concerns, supports customer satisfaction, stays current on product features, and maintains product quality and branch presentation standards. The position is based at Store #5191, 3419 Business Center Dr, Ste A, Chesapeake, VA 23323-2640. It is part-time, with pay starting at $16.00 per hour. Duties include customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. A criminal-history review is considered necessary to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, with or without reasonable accommodation.
• Internal Sherwin-Williams candidates must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams candidates must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• Valid, unrestricted driver’s license.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling floorcovering and/or floorcovering products.
• Prior work experience operating floorcovering cutting equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate floorcovering products.
• Build productive, trusting relationships with wholesale customers.
• Refer potential wholesale leads to sales representatives and store staff.
• Process orders and schedule or coordinate installations with installers and customers.
• Check installers’ orders for accuracy before material leaves the store.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files.
• Pull appropriate products from the sales floor or warehouse.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, connection, retirement, health care, and commuting. Candidates are directed to the benefits website for details and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed