Branch & Community Development Manager

Community Financial System, Inc.•Village of Canton, NY

About The Position

The Branch & Community Development Manager drives strategic business development initiatives to foster branch growth and profitability. The role identifies and secures new business opportunities, strengthens customer acquisition and retention, and builds partnerships with internal teams and external business partners. It also develops a high-performing branch team focused on growth, exceptional service, and strong relationships. The manager leads by example in community engagement, proactive calling, and customer service while executing the Bank’s strategy and annual objectives for loan growth, deposit growth, financial services, credit administration, and business development. As branch manager, this person ensures compliance with operational policies, procedures, and regulatory requirements, sustaining a culture of accountability and excellence. The role may involve community activities, customer support, transactions, and travel to other branches or districts to support staffing and service needs.

Requirements

High school diploma or GED required.
Six years of sales or business development experience.
Minimum two years of supervisory experience required.
Reliable transportation.
Proficient reading, writing, grammar, and interpersonal communication skills.
Strong negotiation and sales abilities.
Effective leadership qualities.
Sound judgment and reasoning.
Ability to prioritize and manage multiple responsibilities.
Thorough knowledge of financial product and service features and benefits.
Working knowledge of regulatory policies and procedures regarding financial products and services.
Proficient PC knowledge.
Must consistently demonstrate the Company’s core values: Integrity, Excellence, Teamwork, and Humility.
Must be at least 18 years of age.
Ability to work flexible hours based on branch needs, including Saturdays.
Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

Bachelor’s degree in finance, business, or a related field.
Three years of experience in related banking and/or lending positions.
NMLS registration may be required under the SAFE Act.
Notary Public licensing may be required.

Responsibilities

Develop and implement strategies and calling efforts to promote the Bank’s products and services, with emphasis on deposit growth.
Participate in external meetings, community engagement, and pre-call planning activities as required by branch maturity and market needs.
Actively participate in the community to enhance the Bank’s visibility and reputation.
Build and maintain relationships with customers, local businesses, and community organizations.
Maintain knowledge of bank policies, procedures, loan products, and pricing, and educate prospects about Community Bank.
Refer applicable loan opportunities to Bank business partners and collaborate with business partners and affiliates to identify referral opportunities.
May oversee a loan portfolio consisting of business customers.
Lead in selecting new branch personnel and support scheduling to ensure adequate branch coverage.
Train and motivate staff to meet customer sales and service needs, branch objectives, and team goals.
Discuss employee sales goals and service performance with appropriate supervisors frequently.
Monitor branch progress and results with District and Regional Managers to support growth, sales, and profit objectives.
Address customer complaints and issues promptly to maintain high satisfaction and exceed customer expectations.
Comply with applicable laws, regulations, policies, procedures, internal controls, and job-specific training requirements.
Perform other related duties as assigned to support branch and Bank objectives.
Provide assistance as needed to help branches and the Bank achieve annual goals, including supporting transactions, customer inquiries, and staffing or service needs at other branches or districts.