Branch Banking Market Leader

Flagstar Bank • Livonia, MI

7d • $96,581 - $166,852

About The Position

The Branch Banking Market Leader provides comprehensive leadership to a designated market of branch locations, transforming how the bank delivers financial success to individuals and businesses. The role builds and develops high-performing, diverse teams and coaches leaders and staff to provide educational, client-centered experiences. It fosters accountability for results and the behaviors that define the company culture while developing existing business relationships, pursuing new business, and supporting Community Reinvestment Act (CRA) activities. The position serves as a role model for Flagstar Bank’s client-centric culture and is expected to embrace diversity and maintain ethics and integrity.

The leader oversees coaching and talent development, community engagement, market and performance management, and risk management. The role works closely with branch leaders, the Market Operations Leader, and business partners to support client service, operational effectiveness, compliance, and strategic performance across the designated district. Travel requirements are 65% of time spent away from the office. The job requires a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Requirements

• High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
• At least 8 years of branch banking experience, including at least 6 years in a leadership role.
• Proven coaching and leadership skills.
• Proven ability to deliver results and multitask.
• Proven client service skills and ability to resolve problems and prevent client dissatisfaction.
• Demonstrated effectiveness leading operational requirements and procedures in a retail bank.
• Proven record of developing and coaching high-performance sales and service teams.
• Proven ability to lead people, projects, and sales campaigns for a market.
• Track record of exceeding goals through appropriate behaviors and values.
• Ability to develop strong partnerships with other business units.
• Ability to inspire others and work with employees at all levels.
• Strong listening, verbal, and written communication skills.
• Ability to build and maintain stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
• Ability to build trusted internal and external client relationships by identifying needs and delivering tailored solutions.
• Ability to foster a positive work culture and productive work environment.
• Travel away from the office 65% of the time.
• Moderate physical exertion and stamina, including standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

• Bachelor’s degree in Business, Business Administration, or a related field; less formal education may be substituted with more on-the-job experience.

Responsibilities

• Acquire, engage, and retain appropriate staff; coach, motivate, and support Branch Leaders through feedback, guidance, and development opportunities.
• Ensure Branch Leaders effectively coach their teams, model client-centric behaviors, and identify individual development and career-pathing opportunities.
• Provide disciplinary actions and exit non-performers when appropriate, in accordance with company policies.
• Observe branch operations from the client’s perspective and identify skills and training needed to deliver educational client experiences.
• Identify, support, and personally participate in CRA opportunities within district communities.
• Promote client-centered recommendations and a vision focused on client service and clients’ financial goals.
• Ensure excellent client experiences through knowledge of bank products and services, outstanding service, and resolution of problems to prevent dissatisfaction.
• Introduce efficiencies that create capacity for meaningful and profitable client conversations and help branches reach goals.
• Manage operational efficiency and accuracy in accordance with policies, procedures, and compliance requirements.
• Establish business contacts and networks through community events and activities.
• Promote collaboration among branch team members and business partners, including MLOs, FCs, and Business Banking.
• Partner closely with the Market Operations Leader to ensure operational compliance.
• Communicate strategic initiatives and their alignment with Flagstar Bank’s vision and branch performance objectives; remove roadblocks to executing strategic plans.
• Maintain awareness of audit issues across the division of responsibility and respond to audit inquiries when necessary.
• Reinforce the bank’s mission, vision, and values by motivating employees, promoting service excellence, and supporting sales knowledge, learning, and technology-driven products and processes.
• Perform special projects and additional duties and responsibilities as required.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable laws and regulations.
• May perform talent management functions, including employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation, as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED