Branch Banking Leader

Flagstar Bank•New York, NY

3d•$59,085 - $99,485

About The Position

The Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role emphasizes sales coaching, revenue growth, operational integrity, successful sales and client experience behaviors, and high-level client service. The leader drives growth in primary client relationships and branch financial performance, including deposits, loans, and non-interest income. They support business development and sales initiatives, coach and develop branch staff, manage talent functions as applicable, and foster an exceptional client experience. They also promote disciplined risk management, ensure adherence to bank policies and regulations, and meet operational excellence standards. The role may include special projects and other duties as required, along with required compliance training and adherence to applicable federal, state, and local laws and regulations.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
At least 6 years of overall branch sales experience.
At least 2 years in a leadership role.

Nice To Haves

Undergraduate degree (4 years or equivalent).
Ability to create a diverse and cohesive team.
Education, coaching, and mentoring skills.
Ability to prioritize competing demands.
Drive for results.
Profit discipline.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
Ability to foster a positive work culture and productive work environment.

Responsibilities

Drive market growth of primary client relationships and meet financial performance targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to support growth targets and successful sales initiatives.
Use independent judgment and discretion to make sound financial decisions.
Create and execute business development activities and support partner-produced sales and branch initiatives.
Train, develop, and coach branch teams on the mission and effective client engagement to achieve targets.
Foster an effective environment for branch teams and clients.
Perform talent management functions as applicable, including employment decisions, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring compliance requirements are met.
Deliver client engagement and education using available tools and systems.
Promote a culture focused on exceptional client experience and delivering on the organization's mission and purpose.
Analyze and resolve problems related to branch operations and client satisfaction.
Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
Ensure team awareness, understanding, and adherence to applicable bank policies and regulations.
Meet operational excellence standards.
Perform special projects and additional duties and responsibilities as required.
Complete required compliance training and maintain compliance with applicable federal, state, and local laws and regulations.