Branch Banking Leader

Flagstar Bank • Brooklyn, NY

1d • Onsite

About The Position

A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on sales, revenue growth, operational integrity, successful sales and client experience behaviors, and delivering a high level of client service.

The leader drives market growth of primary client relationships and financial performance across deposits, loans, and non-interest income. They support business development, partner-produced sales, and branch initiatives; train and coach branch teams; manage talent; and foster an exceptional client experience. The role also promotes disciplined risk management, ensures adherence to bank policies and regulations, and maintains operational excellence. The position is located in Brooklyn, NY 11223.

Requirements

• High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
• At least 6 years of overall branch sales experience.
• At least 2 years of experience in a leadership role.
• Demonstrated ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
• Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
• Ability to foster a positive work culture and productive work environment.
• No unusual physical exertion is involved.

Nice To Haves

• Undergraduate degree (four years or equivalent).
• Competencies: creating a diverse and cohesive team; education, coaching, and mentoring; prioritizing competing demands; driving for results; and profit discipline.

Responsibilities

• Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
• Identify and deliver appropriate client introductions to team members to support growth targets and successful sales initiatives.
• Use independent judgment and discretion to make sound financial decisions.
• Create and execute business development plans and support partner-produced sales and branch initiatives.
• Train, develop, and coach branch teams on the mission and effective client engagement to achieve targets.
• Foster an effective environment for branch teams and clients.
• Perform talent management functions, including employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance requirements are met.
• Deliver client engagement and education using available tools and systems.
• Promote a culture focused on exceptional client experience and the organization’s mission and purpose.
• Analyze and resolve problems related to branch operations and client satisfaction.
• Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
• Ensure team awareness of, understanding of, and adherence to applicable bank policies and regulations.
• Meet operational excellence standards and use independent judgment and discretion in decision-making.
• Perform special projects and additional duties and responsibilities as assigned.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED