Branch Banking Leader

Flagstar Bank • New York, NY

2d • $59,085 - $99,485

About The Position

The Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets through teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on sales coaching, revenue growth, operational integrity, successful sales and client experience behaviors, and high-level client service.

The leader drives growth in primary client relationships and financial performance, including deposits, loans, and non-interest income. They support business development and sales initiatives, coach and develop branch teammates, and foster an environment focused on client experience. The position also promotes disciplined risk management, ensures adherence to applicable bank policies and regulations, and maintains operational standards. Additional duties and special projects may be assigned as required.

Requirements

• High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
• At least 6 years of overall branch sales experience.
• At least 2 years in a leadership role.
• Demonstrated ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insight.
• Ability to build trusted relationships with internal or external clients by identifying needs and delivering tailored solutions.
• Ability to foster a positive work culture and productive work environment.

Nice To Haves

• Undergraduate degree (four years or equivalent).
• Competencies include creating a diverse and cohesive team; education, coaching, and mentoring; prioritizing competing demands; driving for results; and profit discipline.

Responsibilities

• Drive market growth of primary client relationships and meet financial performance targets for deposits, loans, and non-interest income.
• Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
• Use independent judgment and discretion to make sound financial decisions.
• Create and execute business development activities and support partner-produced sales and branch initiatives.
• Train, develop, and coach branch teams on the mission and effective client engagement to achieve targets.
• Foster an appropriate environment for branch teams and clients.
• Perform talent management functions, which may include hiring, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance with requirements.
• Deliver client engagement and education using available tools and systems.
• Promote an exceptional client experience aligned with the organization's mission and purpose.
• Analyze and resolve problems related to branch operations and client satisfaction.
• Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
• Ensure team awareness of, understanding of, and adherence to applicable bank policies and regulations.
• Meet operational excellence standards.
• Perform special projects and additional duties as required.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED